Service Administrator

About The Role
We are looking for a new Service Administrator to join the team
This role will be responsible for providing a professional administration service, ensuring all 111 administrative functions both local and national are delivered in accordance with contractual and governance requirements.To work alongside and assist otheradministrators in all aspects of the admin department.
This is a part time role, the working hours are every Monday and Tuesday 08:30 - 16:30.
**Key Responsibilities**:

- Network Pems (Post event message) - Daily management and reporting of Pems for local sites, and supporting of National Network.Investigating, and reporting any DOS errors thereby reducing the amount of failed Pems.Maintaining an accurate database andmonthly reports for all failed Pems and actions taken.
- Answering incoming admin calls promptly and efficiently in a professional manner. Taking full and accurate details, demonstrating initiative and sensitivity when dealing with difficult and complex calls.
- Running and maintaining of reports and patient surveys on a daily and monthly basis.Issuing of manual surveys requiring posting and consolidating returns.
- Investigating and resend of patient records returned to Practice Plus Group, having been sent to the incorrect surgeries.
- Investigating and correcting duplicate patient records held on the Adastra database.
- Managing, ordering and storing of stationary requirements for local site.
- Recording and processing any incoming and outgoing post for local site.
- Accurately completing and maintaining any reports and submitting within deadline.Supporting local and national managers with ad-hoc reporting requirements.
- Maintain and monitor database, providing to date accurate reports of frequent callers when required.Ensure reasonable turnaround time with surgeries and appropriate record of contact maintained.
- Greeting and directing visitors to local sites in a professional manner.Assist with the management of site communication notice boards.
- To support with any minute taking requirements for meetings.Attending meetings and transcribing accurate minutes and typing them up in a reasonable timeframe.
- Covering other administrative roles both locally and nationally when needed. Agresso support for local site.
- Assist in maintaining and monitoring budgetary adherence in relation to purchase orders and ad-hoc invoices.Ensuring timely loading and approval on Agresso.

**Pay and benefits**:

- £20,000/year pro rata
- 25 days annual leave, increasing with service up to 28 days per year + bank holidays
- Company Pension Scheme
- Regional/national opportunities
- Free online and face-to-face training
- Cycle to work scheme
- Online discounts

We are looking for someone who has:

- Relevant Administrative experience
- Good people and communication skills
- Effective verbal and written skills
- Excellent Microsoft Office skills, with emphasis on Excel
- Ability to manage and deliver to deadlines and within resources.
About The Company
Practice Plus Group is passionate about great healthcare. We believe that anyone should be able to access excellent care, whether via the NHS or privately. Our breadth of expertise spans surgery, diagnostics, general practice, offender health and urgent care,with an unrivalled range of different services provided across the country. We’re proud to be at the forefront of developing new and exciting ways to support the nation’s health too, helping patients to maximise their wellbeing and live life to the full.
When you’re part of the Practice Plus Group team, you don’t just have a job. You have a career. We work with you to help you grow in your role and take your career in the direction you want to go. We’ll help you be the best you can be.
We want our team members to feel motivated and rewarded. So we offer a competitive package of pay and benefits. We also recognise the value of a healthy work-life balance - so we always try to be flexible, helping you fit your working life around your homelife.
If you'd like to learn more, please contact Natalie -.
Practice Plus Group is committed to creating a diverse environment and we are proud to be an equal opportunity employer.