Customer Service Representative

3 days ago


Blackburn, United Kingdom Frumist LTD Full time

Make sales and market products and services by phone, answer incoming customer calls and make outgoing sales calls, maintain thorough understanding of products and services, process sales, meet sales goals.

Telemarketing Job Duties
- Takes incoming customer calls, processes sales, and accepts payment for products and services
- Makes outgoing customer calls or cold calls in order to sell products and services
- Answers questions about product specifications and pricing
- Upsells customers to larger products, more extensive packages, or higher priced services
- Explains product pricing and negotiates bulk or package pricing
- Accurately and efficiently enters customer information into company databases for mailing and billing purposes
- Maintains a list of potential leads and follows up with those customers by making subsequent sales pitches
- Assists sales colleagues with arranging meetings and sales calls with customers
- Contacts customers in response to correspondence or feedback
- Monitors order status to ensure that clients receive orders in a timely manner
- Maintains working knowledge of products and services sold and keeps current on industry developments by reading current news or attending workshops
- May specialise in inbound or outbound telemarketing or in sales for a particular industry

**Job Types**: Full-time, Permanent

**Salary**: £12,605.00-£28,555.00 per year

**Benefits**:

- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Blackburn, BB1 3BY: reliably commute or plan to relocate before starting work (required)



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