Customer Liaison Representative

2 days ago

Blackburn, United Kingdom Mitie Full time

**Job Overview**

**Main Duties**
- Meet and greet all visitors in line with Perception standards.
- Signing in visitors with according to standard procedures
- Announce visitors as appropriate in line with the team agreement.
- Assist visitors and occupiers with queries in a knowledgeable and professional manner.
- Proactively offer additional assistance as and when required.
- Use the guests' name as appropriate during conversation.
- Liaise with building cleaners, security, engineers and facilities when required.
- Assist with on-boarding new starters, ensuring the client's new hires receive a professional and efficient welcome to their premises
- Operate the switchboard in a warm, confident and friendly manner in line with Perception standards. Answer, screen and forward calls accordingly.
- Manage meeting rooms via a dedicated mailbox on a computerised meeting room booking system.
- Monitor meeting rooms usage and ensure bookings are cancelled if not required
- Assist in the co-ordination and preparation of meeting rooms
- Have an eye for detail and checking rooms are tidy all throughout the day.
- Answer the telephones in a friendly, timely and professional manner in line with Perception standards.
- Carry out administrative tasks and duties as and when required (photocopying, printing, booking taxis etc.)
- Booking catering facilities - organise lunches and liaise with the catering team
- Adhere to the site's safety and security procedures and regulations as set out by management.
- Manage the access control system and authorise temporary passes when required
- Represent the business with a positive attitude and professional appearance
- Report any maintenance issues in the reception and common areas to the Facilities Helpdesk and follow up accordingly
- Liaise with the AV team and provide first line support
- Deal with any questions or queries and escalate where appropriate to the Front of House Manager
- Provide appropriate training for the Executive Support Team (EST) (Holiday/Sickness cover)
- Update reception manual (SOP) on a monthly basis and send to you line manager.

**What we are looking for**
- Excellent communication skills, both verbal and written, and a telephone etiquette.
- Professional and enthusiastic manner.
- To take ownership and pride in your Reception area.
- To take a leading role in your own personal development.
- To work in a flexible manner toward and changes/needs of the business.
- Ability to multitask and deal with your clients and visitors in a professional manner at all times.
- Able to adjust quickly to new procedures and situations.
- Excellent customer service skills.
- Ability to communicate at all levels.
- Understanding of corporate working environment (Essential).
- Excellent Microsoft skills in Word, Excel and Outlook, (2010 version is desirable) IT literate (essential).
- Speed Typing (Desirable).
- Innovation Concepts and forward thinking.
- Previous Experience with a Front of House Management system (Multibadge, Elvis, Cabbs, Vicinitee).

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