Customer Service Representative/administrator
2 weeks ago
**Duties and Responsibilities**:
- Maintain detailed records via the company’s Customer Relationship Management database on all customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Communicate and coordinate with the Sales Team to enter quotations, enter sales orders, technical drawing requests, expedites, and other internal processes and administration as needed.
- Coordinate with the company’s Administrative Department to ensure all Accounts Receivable, Accounts Payable, and VAT documentation is processed fluidly.
- This is an office based role within a team and not hybrid working.
**Skills and Specifications**:
- Able to work in a self-directed environment.
- Excellent attention to detail.
- Exceptional verbal and written communication skills.
- Highly proficient computer skills.
- Prominent organizational skills.
- Excellent time management capabilities.
- Highly energetic and self-starter.
- Decision-making, problem resolution and creative thinking skills.
- Able to multi-task the activities with shifting priorities.
- Should be honest, assertive and systematic.
- Education and Qualifications:
- Two (2) years related experience and/or training; or equivalent combination of education.
*About Vortex* Since 1977, Vortex has provided material handling solutions to a global network of Original Equipment Manufacturers and process engineering firms. Throughout the world, over 15,000 customers have utilized our innovative slide gates, diverters, iris valves, loading systems and custom engineered products to improve process efficiency.
Vortex is committed to going above and beyond for our customers. Vortex’s client-focused quality management system is registered to ISO 9001:2015 and covers every aspect of product quality and technical services, from initial inquiry to product performance. With five world-wide technical service centres working in tandem with Vortex’s network of certified manufacturing representatives, Vortex can deliver global solutions at a local level.
Our Guiding Principles are based on the following core values:
- Long-Term Perspective - Create long-term value for customers, the company and society.
- Intellectual Honesty and Humility - Constantly seek to understand and constructively deal with reality to create value and achieve personal improvement. Hold yourself and others accountable.
- Respect for Self and Others - Treat others with honesty, dignity, respect and sensitivity. Appreciate the value of diversity. Encourage and practice teamwork. Challenge ideas, not people.
- Integrity - Conduct all affairs with strong moral principles through truthful, ethical, and honorable actions.
- Passion to Contribute - Find fulfilment and meaning in your work by fully developing your capabilities to produce results that create the greatest value.
Pay: From £25,000.00 per year
Additional pay:
- Bonus scheme
- Quarterly bonus
**Benefits**:
- Company events
- Company pension
- On-site parking
- Profit sharing
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Stockton-on-Tees: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
Application deadline: 20/10/2024
Reference ID: Vortex CSR
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