Customer Service Representative

4 days ago

StocktononTees, United Kingdom Royal Den Hartogh Logistics Full time

**Royal Den Hartogh Logistics** is a logistics service provider specialised in the transportation of liquid chemicals, gases and dry bulk. It is a growing and informal organisation with over 2,100 employees worldwide. Within Den Hartogh we highly value independence, flexibility and responsibility, with room for new initiatives and ideas. The family owned company was founded over a century ago and now has 50 locations in 27 countries. Den Hartogh has modern equipment, including more than 24,335 tank containers, 5,767 dry bulk containers, 310 tank trailers and 700 trucks.

**The Role**

As Customer Service Representative (Gas), you are the main contact person for your customers. From the moment the customer sends a transport request you take responsibility for the acceptance and execution of the orders, including necessary administration (from order to invoice). You are the logistics specialist who answers all of your customer´s queries, handles compliments and complaints, solves problems, implements new lanes, and executes financial and operational analyses in order to support continuous improvements.

Together with your colleagues, you will provide creative transport solutions, always looking for opportunities to upsell and ensure the customer is fully aware of all products/services. You will be agile, constantly switching between customer service, managing orders, liaising with operations, discussing developments in sales, and working on improvements.

Will have strong organisational skills, be an excellent communicator and eager to understand all aspects of our business. As the main point of contact for your customers, you will provide excellent customer service and have the desire to build relationships internally and externally. Furthermore, you will have:

- a minimum of two years customer service experience in an office based environment, ideally in logistics, grade C/4 in GCSE Maths and English or relevant degree
- experience of working in a customer facing role
- an outstanding sense of responsibility, with a pro-active and structured approach to customer centricity
- attention to detail, the ability to work well under pressure, and able to adapt quickly to market changes - internally and externally, with a willingness to respond rapidly and flexibly to customer demands
- excellent and accurate verbal and written communication skills
- the desire to build relationships internally and externally
- willingness to undertake training and development activities

**What we offer**:

- A position in the centre of operations and commerce. It could be your ambition to develop in the field of customer service or progress into one of the many other career opportunities in our company.
- A workplace where we believe in giving trust, responsibility and taking ownership
- A dynamic environment with a strong focus on operational excellence. ambition, improvement, and fun in business are part of our DNA

**How to apply

  • Customer Service Representative

    4 days ago

    Stockton-on-Tees, United Kingdom Royal Den Hartogh Logistics Full time

    **Royal Den Hartogh Logistics** is a logistics service provider specialised in the transportation of liquid chemicals, gases and dry bulk. It is a growing and informal organisation with over 2,100 employees worldwide. Within Den Hartogh we highly value independence, flexibility and responsibility, with room for new initiatives and ideas. The family owned...

  • Customer Service Representative

    1 week ago

    Stockton-on-Tees, United Kingdom Huntsman Full time

    Job Description: Huntsman have an exciting opportunity for Customer Service Representative to join our established team. The role will be working as part of our regional Advanced Materials contact centre, based in Wynyard. Reporting to the Customer Service Team Leader, you will support the delivery of the order fulfilment process and work in an environment...

  • Customer Representative

    4 days ago

    Stockton-on-Tees, United Kingdom Nationwide Full time

    It is an important role within the branch, and we are the gateway to protecting and looking after our customers working closely as a team. We need a **Customer Representative** for our branch in **Stockton-On-Tees.** This branch is a multiskilled location and closed to the public every Monday and Thursday. On these closure days you will be primarily...

  • Customer Service Representative

    1 week ago

    Stockton-on-Tees, United Kingdom PSI Global Ltd Full time

    Main Duties - After sales/customer services - Customer orders - Telephone skills General duties: - After sales/customer services - Taking calls from customers with customer service requests - Sorting and processing correct paperwork (dealing with couriers to organise shipment of customers goods) - Escalate/deal with customer service issues to store...

  • Customer Services Representative

    1 week ago

    Stockton-on-Tees, United Kingdom Harrison Packaging Full time

    **Company Summary**: We build meaningful relationships with our team and our customers. Pioneers of printed packaging, we are proud of our independence and family legacy. We are innovators. We push the boundaries of creativity and technology and we are unrelenting in our pursuit of quality throughout our company, products and services. However, we also...

  • Customer Service Representative

    1 week ago

    Stockton-on-Tees, United Kingdom Elite Energy Full time

    We are an established, fast growing and dynamic company, funding carbon and energy saving schemes in the home improvement sector. We work with major utility companies helping them meet their Energy Company Obligation (ECO) targets. To help us continue our success, we are recruiting an additional Customer Service Administrator, to join our busy team on a...

  • Customer Service Representative

    2 weeks ago

    Stockton-on-Tees, United Kingdom Elite Energy Full time

    We are an established, fast growing and dynamic company, funding carbon and energy saving schemes in the home improvement sector. We work with major utility companies helping them meet their Energy Company Obligation (ECO) targets. To help us continue our success, we are recruiting an additional Customer Service Administrator, to join our busy team on a...

  • Customer Account Representative

    1 week ago

    Stockton-on-Tees, United Kingdom Wolviston Management Services Full time

    We are recruiting a Customer Account Representative for a client based in Stockton. Are you confident in creating long-term, trusting and efficient relationships with customers and fulfilling orders? If so, then this role could be for you! Main Duties: - Deal with both internal and external customers on a daily basis - Processing and despatch of orders to...

  • Customer Representative

    1 week ago

    Stockton-on-Tees, United Kingdom Nationwide Building Society Full time

    Location Stockton on Tees Salary £25,250 Contract Permanent (Full Time) Reference 335 Closing Date 16 September 2025 **Job description**: It is an important role within the branch, and we are the gateway to protecting and looking after our customers working closely as a team. We need a **Customer Representative** for our branch in **Stockton on...

  • Customer Service Representative

    6 days ago

    Stockton-on-Tees, United Kingdom Firstsource Full time

    Job Ref: NWMIDDS NatWest Inbound Customer Service Advisor Pay - £11.55 per hour, 38.33 hours per week Location - 1 Centre Square, Middlesbrough, TS1 2AE Shift Availability 7am-midnight 13 week rotational shift pattern **Full Time Permanent Contract.** Are you looking for a new challenge? At Firstsource we’re here to help you take the next step in...