Customer Services Representative

1 week ago

StocktononTees, United Kingdom Harrison Packaging Full time

**Company Summary**:
We build meaningful relationships with our team and our customers. Pioneers of printed packaging, we are proud of our independence and family legacy.

We are innovators. We push the boundaries of creativity and technology and we are unrelenting in our pursuit of quality throughout our company, products and services.

However, we also appreciate that life isn't just about work. We are a growing company with big rewards and we understand that you are at the heart of what we do. Join a company where you can be your best, be rewarded for your hard work and have some fun along the way; be part of Harrison.

**Role Summary**:
This exciting opportunity is ideal for someone looking to build a career in customer service. The aim of all customer service personnel is to drive up levels of customer satisfaction in order to maintain and improve existing relationships and to aid the development of new customer relationships. This will ensure that our customers put the highest possible value on the service supplied by Harrison Packaging.

**Key Responsibilities**:

- Effectively manage communication within each project/task to ensure customer and all relevant Harrison personnel are kept abreast of the latest developments
- Deal quickly and efficiently with customer enquiries, responding within agreed timescales
- Provide estimates utilising the EFI Radius system reflecting the most cost-effective method of manufacture, whilst meeting customer requirements
- Deal quickly and efficiently with customer complaints, managing the process so that all key personnel are aware of the progress of each complaint to final resolution
- Process customer orders within agreed timescales
- Oversee and manage each job through to the point of delivery and ensure that the customer and all key Harrison personnel are kept informed of any changes
- Liaise with suppliers, sub-contractors, and other Harrison departments to ensure all customer requirements are met within specification and agreed timescales
- Keep accurate records of customer and inter-departmental correspondence in line with agreed operating procedures
- Liaise with Departmental Managers in order to produce manufacturing specifications, which accurately reflect customer requirements
- Answering the telephone switchboard

**Knowledge, Skills and Experience**:

- Previous experience within a customer service role is required
- High level of self-motivation and ability to work under own initiative
- Excellent communication skills
- Enthusiastic, effective, and flexible team member
- Excellent organisational and time management skills

**What we offer**:

- 35 hour working week
- 26 days holiday per year
- Supportive team environment
- Medicash health benefit
- Life assurance

**No agencies at this time.**

Pay: From £12.21 per hour

**Benefits**:

- Additional leave
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Sick pay

Schedule:

- Day shift
- Monday to Friday
- No weekends

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 2 years (required)

Work Location: In person

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