Customer Service Representative

1 week ago


StocktononTees, United Kingdom PSI Global Ltd Full time

Main Duties
- After sales/customer services
- Customer orders
- Telephone skills

General duties:

- After sales/customer services
- Taking calls from customers with customer service requests
- Sorting and processing correct paperwork (dealing with couriers to organise shipment of customers goods)
- Escalate/deal with customer service issues to store management/suppliers in order to rectify issue for customers

Customer Orders:

- Process customer orders using Sage CRM
- Chasing customer orders with our purchasing and production team & updating customers with status of order
- Dealing with customer problems with any queries they may have / escalating any issues to Senior Staff Members
- Chasing customers Proof of Deliveries with the relevant couriers and issuing to the customer

Telephone skills:

- Able to deal with incoming telephone calls from the general public and customers
- Must possess a mature demeanor as may have to deal with customer complaints

General Admin:
Pay Rate - National Living Wage for age bracket

**Salary**: £10.42 per hour

**Benefits**:

- Bereavement leave
- Canteen
- Company pension
- Cycle to work scheme
- Free parking
- Life insurance
- On-site parking
- Private dental insurance
- Private medical insurance

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Stockton-on-Tees, Durham: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Business Administration: 1 year (preferred)

Work Location: One location

Reference ID: Customer Service Rep



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