Customer Service Administrator

1 week ago

StocktononTees, United Kingdom Imperial Workforce Full time

**Customer Service Administrator**

Imperial Professionals are delighted to announce that we are working in partnership with a global engineering business who are recruiting for an Admin on a Temporary to Permanent basis.

**Salary**: Up to £22,000 per annum

**Contract Type**: Temporary to Permanent

**Location**: Stockton-on-Tees

**Hours**: Full Time

**Job Purpose**

The purpose of this role is to ensure all customer service enquiries are resolved and orders are completed in a timely manner to ensure customer installations are enabled effectively leading to excellence in customer service.

**Responsibilities**:

- Ensure all orders and drawings are processed within agreed time deadlines, with quotations and general enquiries responded to in a timely and professional manner.
- Manage the order process from placement to invoicing, resolving queries at each step of the process.
- Manage the order book for the regions including advising customers of any delays to the process.
- Liaising with factories and suppliers ensuring customer service excellence.
- Support Finance to ensure customer payment / terms are adhered to.
- Manage the archive and invoice of orders.
- Coordinate shipments to customers in a timely and cost-effective manner.
- Liaise with the Aftersales Team to resolve aftersales issues to produce remakes as required.
- Liaise with other departments to create an atmosphere centred on delivering customer service excellence for the Company’s business partners.
- Manage time and workload effectively to ensure the highest standards of service.
- Show awareness of departmental KPIs and how you contribute to these.
- Manage personal objectives to achieve in line with department and business objectives.
- Continually monitor current processes and make suggestions for improvement.
- Fully participate in team meetings.
- Carry out any other reasonable duties requested by the Sales & Service Office Supervisor.
- To actively live and instil our company values: customer centric, appreciation, integrity, reliability, respect, responsibility.
- To follow health, safety and environmental guidelines and procedures in respect of personal and department activities.

**Essentials**
- Demonstrable experience of handling telephone calls preferably within a service organisation or help desk role where departmental results are achieved by teamwork
- Customer Service qualification or similar experience
- Excellent written and verbal communication and interpersonal skills

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