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Customer Service Coordinator

2 weeks ago

Tamworth, United Kingdom XPO Logistics Full time

Logistics done differently.

XPO is a top ten global provider of transportation services, with a highly
integrated network of people, technology and physical assets. At XPO
Logistics, we look for employees who like a challenge and can communicate
effectively in all situations. If you’re looking for a growth opportunity,
join us at XPO.

As the Customer Service Coordinator, you will ensure that we deliver on our
promise of outstanding service. You’ll work with customers, business
partners and drivers to ensure we meet our commitments and delight our
customers at every step of the experience. To succeed in this role, you’ll
need to be extraordinary at multitasking and delivering solutions that move
multiple projects forward toward completion. As a part of the XPO team,
you’ll have a starring role in helping us continue to provide daily freight
solutions for our global customers.

Pay, benefits and more:
We’re looking to offer a salary of up to £27,000. We offer 28 days of
holiday (bank holidays included). Working times - Monday - Friday / 6am
- 2.30pm. You’ll also have access to a variety of high street discounts, a
cycle-to-work scheme, a workplace pension and many other perks.

What you’ll do on a typical day:

- Handle customer complaints in a calm, professional manner
- Diagnose, assess and resolve problems or issues
- Ensures that appropriate communication methods are used to provide

information to both internal and external customers as required e.g.
advising deliveries, communicating with sites, dealing with customer
issues, communicating with drivers, providing ETAs, etc.

What you need to succeed at XPO:

- Previous experience within a transport/logistics organisation
- Excellent IT skills (Word, Excel, Outlook)
- Effective communication skills (verbal and written)
- Ability to work under pressure and react quickly to customer

requirements
- Effective Customer Service Skills

Be part of something big.

We strive to create an inclusive environment for all our colleagues, where
everyone feels welcomed, empowered and where you can bring your true self
to work. You may not feel you tick all of the boxes we have written above,
so even if your experience doesn’t precisely match the job description but
you feel you have the skills needed, please feel free to reach out to our
recruitment team for an initial discussion. Your skills and passion set you
apart and we welcome diverse people and perspectives at XPO. We encourage
empower you to do as well as possible during the recruitment process, if
please don’t hesitate to let us know.