Customer Service Assistant
2 weeks ago
**Company Profile**
Radwell is an ISO accredited award-winning global leader in industrial automation parts distribution and repair solutions. Recognised as the world’s largest stockist of over 30 million parts their facility in Newcastle-under-Lyme serves 75,000 customers in 179 countries, including customers in the Food Processing, Energy, Pharmaceutical, Manufacturing and Automotive sectors.
We are looking to hire a customer-service enthusiast to help our new and growing facility in Tamworth keep up with demand for our outstanding repair services
**JOB SUMMARY**
We are looking for a Repair Sales & Service Coordinator to join our Production department in the Newcastle branch on a 12 month fixed term contract. We are looking for a customer focused individual who is highly organised and up for the challenge of dealing with customers from all corners of the world. The role is varied as you'll get involved in quotes and orders for all repairs, speaking to customers providing updates on in house repairs and chasing for purchase orders on outstanding quotes to ensure we achieve our daily/monthly goals. You will work alongside the inside and the outside sales team to ensure we offer the best customer experience, all whilst surrounded by a small team of experienced mentors who will enable you to grow your skillset.
Our team is friendly and deliver excellent customer service to both our internal departments and external customers, if you're looking to take on a new challenge and meet the criteria below, we'd love to hear from you
**ESSENTIAL DUTIES AND RESPONSIBILITIES**
- Quoting repair jobs and processing approvals
- Provide a high level of customer service & support
- Work jointly with inside & outside sales staff to close orders
- Process & manage customer quotes not assigned to a salesperson
- Keep the line of communication between you and our customers open, be proactive
- Obtain approval to scrap or return
- Open quote follow ups to obtain approvals
- Repair order expediting (provide order status updates to customers when directly asked)
- Complete Spectrum task assignments w/ customer oriented follow-up to assure completion
- Managing your in-house summary and assuring that everything is up to date.
**Required Skills**:
**QUALIFICATIONS**
- 5 x GCSE grade 5 (C) or above / equivalent inc. Maths & English
- Good communication and customer service skills
- MS word / outlook / excel
- Team player able to function under daily goal driven environment
- Must be motivated, self-driven and able to think outside the box to provide solutions for our customers.
**KNOWLEDGE & SKILLS REQUIRED**
- Strong computer proficiency
- Ability to multi-task
Required Experience
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