Customer Service

2 days ago


Tamworth, United Kingdom Crown SDS (Service Delivery Solutions) Full time

**Customer Service Co-ordinator**

**Duties Include**:

- To provide a consistently high standard of Customer Service to all customers
- Respond appropriately and professionally to all customer requests
- Maintain continuous contact with Customer during end to end process of our service provision.
- Costing of Customer jobs
- Customer Reports
- Professional and efficient point of contact for customers via inbound/outbound calls and e mail.
- Handling of live customer complaints

**Applicant Criteria**:

- Strong work ethic giving full attention to detail and accuracy
- Able to solve problems with mínimal supervision
- Be able to demonstrate a strong customer focus in a fast paced environment
- Excellent customer service skills with rapport building abilities
- Excellent communication skills especially a high standard of telephone etiquette
- Strong administration skills
- Willingness to be flexible
- Excellent interpersonal skills, with willingness to co-operate and work effectively as part of a team
- Previous customer service experience is essential
- Experience using Microsoft Office especially Excel

**Job Types**: Full-time, Permanent

**Salary**: £23,166.00 per year

Schedule:

- 8 hour shift
- Monday to Friday
**Experience**:

- Logisitics: 1 year (preferred)
- Customer Service: 1 year (required)



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