Customer Services
2 weeks ago
Are you a customer service enthusiast living in or around Tamworth?
Elite Personnel has an exciting opportunity for you
We are currently recruiting for Contact Centre-Customer Services Operatives to join our client’s dynamic team in Tamworth on a temporary basis, with the potential for permanent placement.
This position is office based and is fast paced.
Key Responsibilities:
The role of a Contact Centre-Customer Services Operative:
- Handling inbound calls and providing exceptional customer service by addressing customer inquiries promptly and efficiently. NO SALES
- Updating and maintaining accurate customer records on CRM system and some Excel.
- Identifying customer needs and resolving queries effectively.
Experience Required for a Contact Centre-Customer Services Operative:
- Strong customer service skills with a pleasant telephone manner.
- Basic IT proficiency.
- Previous contact centre - customer services experience is beneficial but not essential, as full training will be provided.
Hours for this role are Monday to Friday 37.5 hours a week with shifts between 8am to 6pm.
**Benefits**:
- This role will be working initially via Elite Personnel which will be weekly paid
- Holiday pay
- Pension scheme
Please Note:
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