Logistics Service Co-ordinator

6 days ago


Tamworth, United Kingdom Crown SDS (Service Delivery Solutions) Full time

**Logistics Service Coordinator Role**

Crown SDS are offering an excellent opportunity to be part of a great team environment in a rapidly growing business.

Reporting to the Regional Logistics Front Line Manager, you will be responsible for providing a cost effective, reliable, efficient, and sustainable delivery service meeting the customers’ needs and in line with the company’s profit margin objectives.

Working Hours - Monday to Friday (40 hours per week)

Salary starting at £27,000 pa with potential to increase after probation

**Role**
- Allocation of work to drivers in a proactive, pre-planned manner and eliminate where possible the reactive nature of same-day allocation
- Providing an excellent service by meeting on-time deliveries/time windows and all customer specific delivery SLA’s
- Develop and maintain good relationships with all drivers that encourages constant 2-way communication
- To respond appropriately and professionally to all end customer and driver requests/correspondence
- Proactively communicate with end customer and drivers during end-to-end process of our service provision through progress chasing
- Full ownership of driver costing, negotiations, supplier charge process’
- Initiate and implement optimising of new scheduled plans/routes to drive efficiencies
- Identify all recruitment needs for your specific area of focus
- Manage driver fleet on performance of collection/delivery times and live reporting of data on driver app

**Responsibilities and duties include (but not exclusive to)**:

- To deliver an excellent service through effective planning of driver resource, routes and execution of plan
- Maximise profitability of all drivers/jobs/accounts under your ownership
- Ensure driver compliance with driver app
- Answering driver and customer calls
- Management of driver roster - leave/VOR/van maintenance
- Maintenance and housekeeping of scheduler & driver pricing
- Processing of invoice queries, driver discrepancy processes
- Management of driver fleet, CX driver and third parties
- Using Margin and Service Performance reporting functions to identify and drive ‘Continuous Improvement’ on your area
- Full ownership, autonomy and accountability of your allocated area in service, cost and performance

**Job Types**: Full-time, Permanent

**Salary**: £27,000.00-£28,750.00 per year

**Benefits**:

- Company pension
- On-site parking
- Sick pay
- Store discounts

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Tamworth, B78 3HH: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Logistics: 1 year (required)



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