Service Delivery Operations Co-ordinator
6 days ago
**Service Delivery Operations Co-ordinator working night shifts**
Crown SDS are offering an excellent opportunity to be part of a great team environment in a rapidly growing business. To provide a cost effective, reliable, efficient and sustainable delivery service meeting the customers’ needs and in line with the Company’s objectives.
Shift pattern is 4 on 4 off 12 hours shifts with various start times. We have temporary and permanent opportunities available.
**Duties Include**:
- To provide a consistently high standard of Customer Service to all customers
- Respond appropriately and professionally to all customer requests
- Respond appropriately and professionally to all driver requests
- Job Allocation to drivers and planning to achieve required response times to ensure Customer Satisfaction
- Maintain continuous contact with Customer and Driver during end to end process of our service provision.
- Costing of jobs for Customer and Driver
- Professional and efficient point of contact for customers and drivers via inbound/outbound calls and e mail.
- Handling of live customer complaints
- Achieve response times (SLA)
- Full awareness of real-time resource availability
- Accurate pricing of jobs for drivers and customers as per pricing process
- Maximise profit and prevent occurrence of loss making jobs
**Applicant Criteria**:
- Strong work ethic giving full attention to detail and accuracy
- Able to solve problems with mínimal supervision
- Be able to demonstrate a strong customer focus in a fast paced environment.
- Excellent customer service skills with rapport building abilities
- Excellent communication skills especially a high standard of telephone etiquette
- Strong administration skills
- Willingness to be flexible
- Excellent interpersonal skills, with willingness to co-operate and work effectively as part of a team
- Previous customer service experience is essential
- Able to identify issues, problems and opportunities and able to practically resolve and implement corrective action as appropriate.
- Generates enthusiasm and has a positive attitude to change.
- Able to work on your own initiative and prioritise workloads
- Industry experience desired but not essential
**Job Types**: Full-time, Permanent
Pay: £27,000.00-£29,250.00 per year
**Benefits**:
- Casual dress
- Company pension
- Health & wellbeing programme
- On-site parking
- Sick pay
- Store discount
Schedule:
- Night shift
Ability to commute/relocate:
- Tamworth, B78 3HH: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Night Shift: 1 year (required)
- Contact Centre: 1 year (required)
Work Location: In person
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