Customer Service Advisor
5 days ago
**Are you looking for flexibility, an above-average salary package, 25 days annual leave and no shift work??**
We have an exciting opportunity for a **Customer Service Advisor** to join our Care Team based in **Whiteley**. You will join us on a full-time, permanent basis in return for a competitive salary of **£20,000 per annum** plus a performance bonus paid monthly with OTE of £4000 per annum.
Our **Customer Service Advisor** will work 8am - 5pm Monday - Friday. The first hour of your day will be filled with coaching, training, team buzz sessions and fun.
Our people benefit from an agile working policy, working in the office with their team one day per week with the choice to work from home or the office for the rest of the week.?
- I enjoy problem-solving
- I want to work in a fun and supportive environment
- I want to contribute positive ideas for change
- I want to be developed in my role to be the best that I can be and to contribute to a fantastic customer experience
**What’s in it for you?**
- 25 days holiday, plus bank holidays
- Up to 12 paid hours a year ‘My Time’
- A day off for your birthday
- Discount for all staff on tech and all the latest gadgets
- Discounted Gym membership and subsidised Fitbit
- Annual events including the Christmas Party?Quarterly employee reward programme and employee of the year awards
- Enhanced Maternity and Paternity pay (based on length of service)
- Cycle to work scheme & eyecare vouchers
- Access to our exclusive Onecom extras portal with over 3000 discounts for different retailers
- Access to a wide range of inhouse training opportunities
**What you’ll be doing as our Customer Service Advisor**:
- Responding promptly to customer queries via the phone, working to a first contact resolution ethos, ensuring the customers expectations are always met
- Handling and resolving customer queries including but not limited to: billing issues, tariff changes, order updates, roaming queries, network issues and technical device help
- Handling customer escalations, seeing them through to conclusion
- Managing customers mobile and landline & broadband queries to ensure optimum efficiency
**About us**:
Onecom is the UK's Leading and Largest, multi-award-winning Independent Business Telecoms provider. It is one of the UK's fastest growing technology companies and invests heavily in employee development.
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