Customer Service Advisor
2 days ago
**Location: Whiteley**
**Salary: £20,000 plus opportunity to earn a £4,000 annual performance bonus**
**Hours: 8am - 5pm**
**Co-workers: 600+**
**Who we are**:Onecom is the recognised provider of Communication Technology, trusted by UK Organisations to deliver unparalleled expertise and simply brilliant customer experiences to in excess of 800,000 Corporate citizens globally.
We’ve built an award-winning team of ambitious, inspiring and innovative individuals, who act with integrity and knowledge in all that they do.
We’re driven by our pride in our brand and our dedication to create a market-leading environment where our people can be the best version of themselves.
Want to join our journey? Read on..
**The task at hand**:We have an exciting opportunity for a **Customer Service Advisor** to join our Care Team based in **Whiteley**. As our **Customer Service Advisor,**you will work 8am - 5pm Monday - Friday. The first hour of your day will be filled with coaching, training, team buzz sessions and fun
Our **Customer Service Advisor** will benefit from an agile working policy, working in the office with their team one day per week with the choice to work from home or the office for the rest of the week.?
As our **Customer Service Advisor**your responsibilities will include:
- Responding promptly to customer queries via the phone, working to a first contact resolution ethos, ensuring the customers' expectations are always met
- Handling and resolving customer queries including but not limited to: billing issues, tariff changes, order updates, roaming queries, network issues and technical device help
- Handling customer escalations, seeing them through to conclusion
- Managing customers mobile and landline & broadband queries to ensure optimum efficiency
**To enable our people to do their best work and reach their full potential, we offer**:
- Hybrid working (Agile working policy)
- 25 days holiday + bank holidays
- Up to 12 paid hours a year 'My Time’
- Day off for your birthday
- Employee Wellbeing programme and 24/7 access to Mental Health support
- Discount for all staff on tech and all the latest gadgets
- Discounted Gym membership and subsidised FitBit
- All expenses paid company events and parties
- Employee reward programme and annual awards
- Limitless professional development with access to our in-house training academy
- Enhanced Maternity and Paternity pay (based on length of service)
- Cycle to work scheme, fresh fruit & eye-care vouchers
- Access to our exclusive Onecom extras portal with over 3000 discounts for different retailers
- Referral bonus
Can you see yourself here? We would love for you to apply
Or, know of someone who would be a perfect addition to our team? Let them know too.
**Equality, Diversity & Inclusion
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