Customer Service Advisor

1 week ago


Whiteley, United Kingdom Onecom Full time

**Location: Whiteley**

**Salary: £20,000 plus KPI bonus**

**Hours: Mon - Fri 40 hours per week between 8am-6pm**

**Co-workers**: 600+

**Who we are**:Onecom is the recognised provider of Communication Technology, trusted by UK Organisations to deliver unparalleled expertise and simply brilliant customer experiences to in excess of 800,000 Corporate citizens globally.

We’ve built an award-winning team of ambitious, inspiring and innovative individuals, who act with integrity and knowledge in all that they do.

We’re driven by our pride in our brand and our dedication to create a market-leading environment where our people can be the best version of themselves.

Want to join our journey? Read on..

**The task at hand: **We are currently looking for a superstar Customer Service professional to join our fabulous Customer Service team You will be responsible for confidently handling customer queries promptly, whilst balancing the needs ofthe our customers and business.

**Some of your responsibilities will include**:
**- **Acting as the key ‘middleman’ coordinating with the customer, the mobile network, our suppliers and couriers
- Building and managing strong relationships with various teams and departments within Onecom
- Always display a polite and professional telephone manner

**You'll be great in this role if**:You have excellent communication and organisational skills. Excellent telephone manner including listening skills.Can work under pressure and remain calm in stressful situations. You will be customer focusedand passionate about service. Highly proficient IT skills, including the use of Microsoft Office Software.

**To enable our people to do their best work and reach their full potential, we offer**:

- Hybrid working (Agile working policy)
- 25 days holiday + bank holidays
- Up to 12 paid hours a year ‘My Time’
- Day off for your birthday
- Employee Wellbeing programme and 24/7 access to Mental Health support
- Discount for all staff on tech and all the latest gadgets
- Discounted Gym membership and subsidised FitBit
- All expenses paid company events and parties
- Employee reward programme and annual awards
- Limitless professional development with access to our in-house training academy
- Enhanced Maternity and Paternity pay (based on length of service)
- Cycle to work scheme, fresh fruit & eye-care vouchers
- Access to our exclusive Onecom extras portal with over 3000 discounts for different retailers
- Referral bonus

Can you see yourself here? We would love for you to apply

Or, know of someone who would be a perfect addition to our team? Let them know too.

**Equality, Diversity & Inclusion



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