Client Coordinator

2 weeks ago

Aylesford, United Kingdom Albatross Group Ltd Full time

**Looking for an exciting role in Travel?**

If the answers **Yes**, then this role is for you

**Success Tours** is an award-winning group tour operator for sports & social clubs and private clubs & associations in the UK. It is a successful part of the **Albatross Group**, a collection of travel companies specialising in coach and group tourism, delivering excellence since 1985.

Working as one team to ensure our client experience is efficient whilst providing exceptional service for clients and suppliers. It involves responsibility and ownership of the management of tour logistics. Predominantly tasks will involve administrative duties and juggling a number of tour plans whilst keeping customer service and the client experience at the heart of all we do.

**The Albatross Way**

To succeed at Albatross, you are professional in nature and display the best characteristics of being human. You care about others. You always aim to create a win-win outcome that benefits all. You have the energy to exceed expectations with a passion to learn and adapt.

**Key Responsibilities**
- Be confident to answer our phones to deal with client bookings and queries
- Be competent with our booking systems and tour logistic processes
- Ensure all systems and details on the systems are always up to date and accurate for each tour
- Request, liaise with and book up tour components with the relevant suppliers (ie. airlines, coach companies, attractions, guides etc.)
- Plan the times and logistics of each tour
- Ensure tour budget is kept in mind and negotiate with suppliers where appropriate
- Have regular contact with suppliers and clients for booking updates / queries
- Demonstrates the Albatross Way daily
- Be part of the “24hr helpline” phone rota & assist with any client queries outside of working hours (after 6 months of employment.)

**Key Skills**
- High level of attention to detail
- Highly organised, to be able to juggle multiple tours at one time
- Exceptional level of customer service and communication skills
- Very strong administrative skills
- A keen interest in following process
- An ease in learning new systems
- The ability to problem solve
- Remain calm under pressure
- Looks for the win-win in all situations
- A strong team player who builds positive working relationships
- A high level of empathy
- A good listener
- Open to constructive feedback
- Willingness to learn new skills and embrace change

**Albatross Benefits**
- Annual Salary £26754 per annum
- 21 days holiday per year (plus 3 days Christmas office closure and a day off for your Birthday each year)
- Pension
- Free Parking on Site
- Training and development
- Relaxed office environment and casual dress code
- Travel concessions and more.

This is a full-time role, initially based in our office in Larkfield (hybrid working available after 6 months training), Kent. Normal hours of work are Monday to Friday, 9.00am - 5.00pm.

Pay: From £26,754.00 per year

Application question(s):
Work Location: Hybrid remote in Kent ME20 6AB

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