Current jobs related to Tour Sales - Aylesford - Albatross Travel Group

**Albatross Motoring** is an established tour operator (part of The Albatross Group) offering self-drive holidays and events aimed at the classic and sports car motoring enthusiast. Operating under two well-known brands - Scenic Car Tours and Backwater Classic Car Tours - there are three elements to the business: scheduled car tours (escorted and non-escorted), bespoke tours aimed at car clubs and motoring groups, and motoring events such as the Laon Historique, the Jersey International Motoring Festival and the Isle of Man Festival of Motoring.

**Albatross Benefits**
- Annual Salary £25725 per annum plus £1,000 an additional payment for weekend working
- 21 days holiday per year (plus 3 days Christmas office closure and a day off for your Birthday each year)
- Pension
- Free Parking on Site
- Training and development
- Relaxed office environment and casual dress code
- Travel concessions and more.

This is a full-time role, initially based in our head office in Larkfield. Normal hours of work are Monday to Friday, 9.00am - 5.00pm although some weekend working for motoring events will be required.

**Role Overview**:
The role of the **Tour Sales & Operations Coordinator** involves selling, coordinating, and managing pre-organised holidays as part of the Albatross Motoring team. You will also be required to take part in events, which may consist of travelling to different parts of the UK and Europe with other members of the team for often for two or more days. As part of a collaborative team, and in coordination with other departments across the Albatross Group, you will be responsible for ensuring that Albatross Motoring holidays and tours consistently meet or exceed consumer and supplier expectations. Building and maintaining strong relationships with key customers and suppliers is essential to the role’s success.

**Key Responsibilities**
- Managing the full operational process for assigned tours and holidays, ensuring all components are booked as per client and supplier terms, conditions, and deadlines.
- Corresponding regularly with suppliers to provide them with sales updates and making booking amendments.
- Coordinating multiple operations tasks, often requiring data analysis, and reviewing documentation.
- Collaborating with the Route Planning and Operations Coordinator to ensure accurate and timely dispatch of travel packs, including assisting with packaging and posting as required, at least 4 weeks before departure.
- Ensuring all balance payments are received, following up as necessary, before sending travel packs to customers.
- Constantly building and developing product knowledge.
- Responding to tour feedback as part of the tour feedback process.
- Regular attendance at events and tradeshows, are key components of this position.
- Handling the 24-hour emergency phone service as part of the team rota.

**Key Skills and Mind-set**
- Well organised with good attention to detail.
- Strong communication skills, with the confidence to engage with clients and suppliers via phone or in person.
- Ability to negotiate effectively, looking for win-win outcomes.
- Capable of prioritising workloads and multitasking in a fast-paced, dynamic environment.
- Effective decision-making when under pressure seeking advice and support from others where necessary.
- Proficient in Microsoft 365, including Teams, Word, Excel, and Outlook.
- Self-motivated with the desire to succeed and willingness to take full responsibility for own actions.
- Resilience and patience in the face of challenging situation.

**What does Success Look Like?**
- Satisfied customers and suppliers that trust us and choose to work with us year after year.
- Workloads are managed effectively
- A respected and trusted member of Albatross Motoring Team
- Works with and integrates with colleagues and teams across the wider Albatross Group.
- A reputation for reliability with colleagues, customers and suppliers alike.
- Always displays the behaviours and actions as set out in the Albatross Way.

Pay: £25,725.00 per year

**Benefits**:

- Company pension
- Employee discount
- On-site parking

**Experience**:

- Travel: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: Hybrid remote in Aylesford