Travel Tour Coordinator

**Looking for a new and exciting role in Travel?**

Do you have an interest in Yoga and Pilates Retreats and/or off the beaten track tours to Italy and other destinations?

If the answers **Yes**, then this role is for you

**The Albatross Group** which has been the leading wholesale partner for group travel and tourism packages throughout the UK since 1985. Our purpose is to treat everyone who travels with us like an individual we genuinely care about and with that in mind we established **Success Retreats** and **Magari Tours** a new customer facing group leisure touring brand. Tours will be aimed at the discerning UK traveller looking for experiential, off the beaten track tours with a sustainability and focus on local culture, history and cuisine.

**Role Overview**
Working as one team directly with the Head of Success Retreats, General Manager of Magari Tours and supported by the Director of Operations ensuring our client journey is efficient, whilst providing exceptional service for clients and suppliers. It involves responsibility and ownership of operating all tours under the Success Retreats and Magari Tours brand including all administrative duties, whilst keeping customer service and the client experience at the heart of all we do.

**Key Responsibilities**
- Be competent with our 2 booking systems & ensure all systems are always up to date for each tour and retreat
- Own the quote process for selected tours
- Answer phone calls from direct customers or travel agents, answering their queries or taking bookings on our sales system.
- Research, source, book and manage flight seat deposit and final balance deadlines.
- Booking coaching & guide requirements for each tour where required
- Investigate itineraries are possible during quote stage e.g., opening times, travel times etc.
- Assessing and checking future tours, to ensure that all tour/supplier deadlines are met and that all bookings are made and costed correctly
- Have regular updates with suppliers, clients & agents: sales updates /queries /minimise the cancellation of tours & maximise the loadings
- Delivering all passenger documents including ATOL certificates and welcome packs
- Supporting Magari Tours General Manager with ad hoc marketing support requests from selected Travel Agents
- Demonstrates the Albatross Way daily
- Be part of the “24hr helpline” phone rota & assist with any client queries outside of working hours

**Key Skills**
- Exceptional level of customer service and communication skills
- Strong administrative skills with particular emphasis on attention to detail
- A keen interest in following process
- Have a reasonable understanding of social media and technology
- The ability to problem solves and remain calm under pressure
- Looks for the win-win in all situations
- A strong team player who builds positive working relationships
- A high level of empathy
- A good listener
- Open to constructive feedback
- Eagerness to learn about **Yoga and Pilates Retreats** and off the beaten track tours to Italy and other destinations
- Willingness to learn new skills and embrace change

**Albatross Benefits**
- Annual Salary £24,500 per annum
- 21 days holiday per year (plus 3 days Christmas office closure and a day off for your Birthday each year)
- Pension
- Free Parking on Site
- Training and development
- Relaxed office environment and casual dress code
- Travel concessions and more.
- The Albatross Way

**The Albatross Way**
To succeed at Albatross, you are professional in nature and display the best characteristics of being human. You care about others. You always aim to create a win-win outcome that benefits all. You have the energy to exceed expectations with a passion to learn and adapt.

This is a full-time role, initially based in our office in Larkfield, Kent. Normal hours of work are Monday to Friday, 9.00am - 5.00pm.

**Salary**: £24,500.00 per year

Schedule:

- Monday to Friday

Application question(s):

- The role will initially be based in our Larkfield office for the first 6 months, after which hybrid working (3 days in the office, 2 days working from home) is available if you wish. Please confirm that this arrangement is suitable for you?

Work Location: Hybrid remote in Aylesford