Travel Operations Coordinator- Albatross Tours

**Albatross Tours** has been creating remarkable memories for **Australian and New Zealand **travellers for 25 years. We offer a unique and innovative range of escorting touring holidays designed especially for people who want to see more and truly enjoy their European holiday.

As the Operations Coordinator you will take responsibility for successfully operating tours within the Albatross Tours product range and client base.

**Albatross Benefits**
- Annual Salary £22,221 per annum
- 21 days holiday per year (plus 3 days Christmas office closure and a day off for your Birthday each year)
- Pension
- Free Parking on Site
- Training and development
- Relaxed office environment and casual dress code
- Travel concessions and more.
- The Albatross Way

This is a full-time role, initially based in our head office in Larkfield. Normal hours of work are Monday to Friday, 9.00am - 5.00pm.

**Key Skills**
- Excellent organisational skills, methodical and reliable
- Strong administration skills and good attention to detail
- Good communication skills and an excellent telephone manner
- The ability to prioritise workload and to work under pressure without day-to-day supervision
- Good interpersonal skills and the ability to work as part of a close knit integrated team
- The ability to use own initiative, make decisions and a willingness to take responsibility
- Strong customer service ethos and sensitivity to client/supplier needs (internal and external)
- Commercial awareness and the ability to negotiate on a day to day basis
- A Flexible working attitude
- A passion for travel
- Has a positive mind-set in all situations

**Key Responsibilities**
- To continually build and improve client/supplier relationships (including visits when required) and to ensure that the client/supplier receives individual attention regarding any queries.
- Negotiate with suppliers and clients
- To obtain updates from clients to ensure tours will run and, if appropriate, to cancel the tour outside the deadline dates. To reduce allocation where it is clear the client will not use all of the allocation held or increase where necessary.
- Provide regular sales updates to suppliers.
- To facilitate the placement of pre/post tour accommodation where required
- Re-costing tours if required - in conjunction with the Tour Programme Manager
- Issue deposit invoices to client (where necessary) in line with client payment terms and ensure that these are sent within the timelines set to allow sufficient time for funds to clear.
- Obtain accurate rooming lists from the client and forward to all relevant suppliers.
- Work to the deadlines that each tour requires.
- Book any additional rooms/ services required by the client.
- Book and confirm all services required within a tour.
- Prepare vouchers ready for the travel pack.
- Prepare travel packs.
- Prepare and add relevant content to Tour Manager briefing notes.
- Assess and check future tours to ensure that all services are booked correctly and match itineraries.
- Liaise with Tour Managers as required.
- Review and authorise (as appropriate) all Tour Manager Expenses in a timely manner.
- Prepare files for final invoicing.
- To continually work with all suppliers to ensure the delivery of excellent service with a view to exceeding all customer expectations
- Please note that this role also requires inclusion on the Out of Office Hours phone rota as and when required
- Checking and processing supplier invoices for payment including Advance Deposit Payments.

**Salary**: £22,221.00 per year

Schedule:

- Monday to Friday