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Lead Advisor Customer Engagement

2 weeks ago

London, United Kingdom Natural England Full time

**Details**:
**Reference number**:

- 254396**Salary**:

- £27,273**Job grade**:

- Higher Executive Officer- Lead Adviser**Contract type**:

- Permanent**Type of role**:

- Operational Delivery**Working pattern**:

- Full-time, Job share, Part-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- East Midlands (England), East of England, London (region), North East England, North West England, South East England, South West England, West Midlands (England), Yorkshire and the HumberAbout the job

**Job summary**:

- This position is based Nationally**Job description**:
Do you have a passion for nature and the environment? Do you want to make a real difference and secure significant environmental gains in the present and the future? Do you enjoy working in a team? Can you see yourself advising communities and customers to maximise gains for the Natural Environment?

If this appeals to you, a career at Natural England offers rewarding opportunities to secure environmental improvements and play your part in creating a better future for people and nature.

The priority work Natural England is delivering includes:

- Establishing a Nature Recovery Network to help wildlife thrive
- Monitoring environmental changes to identify and help reduce the effects of climate change
- Working with farmers and landowners to develop greener food production methods
- Advising on plans for new developments to maximise gains for nature
- Providing ways for people to better connect with nature, including green social prescribing

We are the Government’s advisor for the natural environment, playing a vital role in delivering the Government’s 25 Year Environment Plan, an ambitious vision which brings new opportunities to protect and enhance and to achieve real outcomes for the environment.

**The Team**

This is an exciting opportunity to be involved in the support of increasing recreation opportunities for the wider public and safeguarding responsible access to nature and the outdoors in England into the future.

The use of land for camping or a caravan site normally requires either a local planning authority licence or planning permission. However, under two historic pieces of legislation (the Public Health Act 1936 (“the 1936 Act”) and the Caravan Sites and Control of Development Act 1960) (“the 1960 Act”), Natural England has a delegated duty to grant certificates of exemption to any organisation which encourages or promotes recreational activities. The process allows exempted organisations to licence individual sites on the ground belonging to them or third parties for camping and caravanning use.

Job description

**The Role**

This is a nationally based role within the Customer Engagement Team. We are responsible for the issuing of exemption certificates as part of our delegated responsibility on behalf of the Department for Food Environment and Rural Affairs (DEFRA). The role will involve a mixture of hybrid home and office working, with the expectation that the successful applicant will attend their associated office once a week.

As a Customer Engagement Lead Adviser you will be working alongside external partners and customers to enable the issuing of exemption certificates for the purpose of temporary recreational caravan and camping for a wide variety of clubs and their members. You will act as a technical lead in this area, providing advice and guidance to the public and working with local authorities, DEFRA and partner organisations whilst maintaining excellent customer service.

You will be expected to contribute to updating and refreshing the current 2018 Guidance, looking to find continual improvements to the issuing process and oversee the governance of the process involved and evidence needed to support the issuing of certificates. You will also be responsible to provide a supporting role within the wider Customer Engagement Team, managing general customer enquiries and the customer complaints process, specifically around Caravan and Camping exemptions in the first instance.

**Key Tasks**

This is a challenging and rewarding role, offering opportunities during an exciting time for the team and will allow you to develop the full range of key capabilities in support of your personal development:

- You will provide technical expertise to the delivery of reform and continuous improvement, including new working practices, working with other bodies and our internal teams to ensure a clear vision for the refresh of the guidance is achieved and all changes are legally sound and theory tested. You will drive forwards an engagement process to ensure any future guidance changes are shared with our partners and stakeholders and any resulting evidence collected is considered and evidenced. You’ll take on the responsibility for the communications regarding any proposed amendments to the current guidance and be expected to provide, clear, prag