Customer Engagement Advisor

2 weeks ago

London, United Kingdom Brook Street Full time

Hybrid office and remote working

**Salary**: £21,840 + KPI related bonus
Full time permanent role, 40 hours per week, (Monday - Friday 08:30am - 17:30pm)
Great job opportunity for an experienced Customer Engagement Advisor, based out of a fast-paced modern office in the heart of canary wharf.
You will be working for one of the worlds' biggest providers of outsourced customer service in the world, a company with over 27000 staff across 21 countries worldwide.
You will be working out of their fantastic London office where they have provided great employee areas laden with facilities to make working there the best experience they can, the office benefits from stylish breakout areas to pool tables and ping pong tablesfor employees to relax and recharge throughout the day.

You will play a key role as a Customer Engagement Advisor in the day-to-day servicing of customers' needs and be the face and voice of a large global brand.

As a Customer Engagement Advisor, your role will involve:

- Primarily outbound responding to customers, discussing their transition to our smoking alternative products
- provide advice and support as customers transition from regular smoking products

In return, you'll benefit from:

- A competitive rate of pay which is reviewed each year,
- Full training will be provided (paid)
- Campaign specific benefits including discounts, incentives and prizes
- Aviva Life Insurance
- A Pension Scheme with Standard Life
- Discounted corporate gym membership

Having some previous experience in a Customer Service role would be an advantage. Ideally, you will have excellent written English skills. You'll also be flexible, strive to deliver an excellent customer experience and be able to use your own initiative todrive results.

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