Customer Service

4 days ago


Otley, United Kingdom Fortem People Full time

Our established client is looking to recruit a Customer Service & Logistics Coordinator to work out of their office in Otley.

You will manage the customer service and logistics process and provide a professional service to all customers and ensure orders, enquiries and deliveries are carried out efficiently and within set guidelines.

**Key Responsibilities**
- Process customer orders in a timely manner
- Ensure accuracy of data in aal IT systems
- Provide order acknowledgement to customer within set time frames.
- Respond to customer enquiries efficiently, initially within 2 working hours
- Coordinate with planning and other internal departments regarding the status of orders
- Produce despatch notes as required
- Organise transport for despatches minimising costs for the business
- Ensure compliance documentation is correct.
- Raise invoices and send to customers for all shipments
- Monitor finished goods stock to ensure mínimal stock is held and all orders are despatched when ready
- Management of key accounts as required
- Authorise Invoices for transport costs
- Contribute to continuous improvement projects as required

You will develop key relationships with planning, operations, warehouse and finance departments.

Mon-Fri, 8.30am-5pm

Salary £25k

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00 per year

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Otley: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Logistics: 1 year (preferred)



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