Customer Service

2 days ago

Otley LS, United Kingdom Yorkshire Fixing Solutions Ltd Full time £18,000 - £25,000 per year

Customer Service & Logistics Assistant – Full Time

Hours: 8:00am – 5:00pm (Monday to Friday, 1-hour lunch break) no weekend working

Holidays: 22 days annual leave + 8 bank holidays, in addition Christmas shutdown period (a minimum of 3 paid days)

Location: Yorkshire Fixing Solutions Ltd, Unit E3 Otley Mills, Ilkley Road, Otley, LS21 3EE

We're looking for a reliable, hands-on Customer Service & Logistics Assistant to join our friendly team. This is a varied position combining customer service, warehouse duties, and logistics support — ideal for someone who enjoys a mix of office, counter, and practical work.

You'll be the friendly face of Yorkshire Fixing Solutions, serving customers on the sales counter, handling enquiries, liaising with suppliers, and ensuring orders are processed, picked, packed, and dispatched efficiently. You'll also assist with local deliveries using the company van.

Please note: our insurance provider can only cover drivers aged 25 and over. This is an insurer requirement and not an employer policy.

We're Looking For Someone Who...

We're a small, family-run business, so we're looking for someone who will truly become part of the team — someone who's:

  • Willing to go the extra mile for customers and colleagues.
  • Flexible and happy to help wherever needed.
  • Committed, friendly, and eager to fit in and adapt to different tasks.
  • Takes pride in their work and enjoys being part of a supportive, hardworking environment.

If that sounds like you, we'd love to hear from you

Key Responsibilities

· Serve customers at the sales counter in a professional and friendly manner.

· Provide excellent customer service via phone, email, and in person.

· Liaise with customers and suppliers to process, track, and manage orders.

· Pick, pack, and dispatch orders accurately and efficiently.

· Load, deliver, and collect goods using the company van (local area).

· Handle delivery paperwork and maintain accurate records.

· Assist with stock control and warehouse organisation.

· Support the wider team to ensure smooth daily operations.

About You

  • Friendly, approachable, and customer-focused
  • Strong communication and organisational skills.
  • Confident using computers, excel spreadsheets & our order management system.
  • Comfortable serving customers face-to-face and over the phone.
  • Physically capable of handling goods safely.
  • Full UK driving licence (required).
  • Previous experience in customer service, warehouse, or delivery roles is an advantage.

What We Offer

  • No weekend working.
  • 22 days annual leave + bank holidays.
  • Personal pension with Nest.
  • In addition to your holidays, we offer a minimum of 3 paid days off during the Christmas period, so employees can spend Christmas with their families.
  • Supportive and welcoming working environment with a strong focus on teamwork.
  • Full training and opportunities for development.
  • A varied, active role where no two days are the same.

Job Type: Full-time

Pay: £24,420.00-£30,000.00 per year

Benefits:

  • Company pension
  • Free parking
  • On-site parking

Ability to commute/relocate:

  • Otley LS21: reliably commute or plan to relocate before starting work (required)

Education:

  • GCSE or equivalent (required)

Experience:

  • Customer service: 1 year (required)

Licence/Certification:

  • Driving Licence (required)

Work Location: In person

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