Customer Service Representative
1 week ago
Our established client is looking to recruit a Customer Service Representative to work out of their office in Otley.
The primary purpose of this role is to take ownership of serving customers, supporting the process from pre though to post sales.
You will provide a proactive and professional service to all customers and ensure orders, enquiries and deliveries are carried out efficiently and within set guidelines.
**Key Responsibilities**
- To comply with all health and safety guidelines
- Process customer orders in a timely manner
- Ensure accuracy of data in all IT systems
- Provide order acknowledgements / reacknowledgments to customers within set time frames.
- Respond to customer enquiries efficiently to ensure customers are kept informed
- Coordinate with planning and other internal departments regarding the status of orders.
- Produce despatch notes as required
- Where necessary escalate issues as soon as they arise to minimise the impact on the customer and the business
- Organise transport for despatches in line with customer requirements
- Ensure compliance documentation is correct.
- Raise invoices and send to customers as required
- Continuously review the status of open orders to ensure transportation is booked to meet customer requirements and minimise inventory levels.
- Authorise Invoices for transport costs
- Contribute to continuous improvement projects as required
You will build strong relationships and be a proactive problem solver with a high attention to detail. You will be empathetic with customer queries and deal with concerns in a timely manner. You need to be a strong team player, self-motivated and conscientious.
Mon-Fri, 8.30am-5pm
Salary £25k
-
Sales Development Representative
7 days ago
Otley, United Kingdom Cura Technology Ltd Full timeDirect message the job poster from Cura Technology LtdHybrid – Office in Otley, West Yorkshire (Suite 3, Chevin Mill, Leeds Road, LS21 1BT) with remote flexibility.About Cura TechnologyCura Technology is a growing IT solutions provider offering managed services, cybersecurity, licensing, and consultancy. We pride ourselves on delivering exceptional service...
-
Customer Service Assistant
5 days ago
Otley, United Kingdom Shell Pool Bridge Full timeWe are looking for two Retail Assistant's to join our team at Shell Pool Bridge (Pool in Wharfedale) between Harrogate and Otley. 16 & 24 hours per week Evening and Weekend shifts Must be 18 or over. Our Customer Service Champions make sure that our service station is always a welcoming place for customers. They keep it clean and safe, with everything...
-
Retail Customer Service Assistant
7 days ago
Otley, United Kingdom Shell Pool Bridge Full timeWe are looking for two Retail Assistant's to join our team at Shell Pool Bridge (Pool in Wharfedale) between Harrogate and Otley. Approximately 16hrs per week Must be 18 or over. Our Customer Service Champions make sure that our service station is always a welcoming place for customers. They keep it clean and safe, with everything working well. Above...
-
Retail Customer Service Assistant
1 week ago
Otley, United Kingdom Shell Pool Bridge Full timeWe are looking for two Retail Assistant's to join our team at Shell Pool Bridge (Pool in Wharfedale) between Harrogate and Otley. 16 & 24 hours per week Evening and Weekend shifts Must be 18 or over. Our Customer Service Champions make sure that our service station is always a welcoming place for customers. They keep it clean and safe, with everything...
-
Customer Service and Retail Assistant
1 day ago
Otley, United Kingdom The Blue Barn Full timeWe’re looking for enthusiastic and dedicated individuals to join our busy shop team. You will have had previous experience working in customer-facing roles, either in retail or catering. You will be committed to giving the highest levels of customer service and be an animal lover. You must be able to lift and carry pet and animal feed bags, bales of...
-
Customer Service
2 days ago
Otley LS, United Kingdom Yorkshire Fixing Solutions Ltd Full time £18,000 - £25,000 per yearCustomer Service & Logistics Assistant – Full TimeHours: 8:00am – 5:00pm (Monday to Friday, 1-hour lunch break) no weekend workingHolidays: 22 days annual leave + 8 bank holidays, in addition Christmas shutdown period (a minimum of 3 paid days)Location: Yorkshire Fixing Solutions Ltd, Unit E3 Otley Mills, Ilkley Road, Otley, LS21 3EEWe're looking for a...
-
Part-time House Cleaner
5 days ago
Otley, United Kingdom Poppies Cleaning Service Full timePoppies have been operating for over 45 years across the UK and are currently expanding across into Otley, Ilkley, Burley in Wharfedale and surrounding areas. We value our staff members and want to provide an environment where our staff enjoy coming to work and take pride in what they do. We understand the importance of life and family and therefore try our...
-
House Cleaner
5 days ago
Otley, United Kingdom Poppies Cleaning Service Full timePoppies have been operating for over 45 years across the UK and are currently expanding across Ilkley, Burley in Wharfedale and surrounding areas. We value our staff members and want to provide an environment where our staff enjoy coming to work and take pride in what they do. We understand the importance of life and family and therefore try our best to...
-
Service Advisor
1 day ago
Otley, United Kingdom Kineholme Garage Ltd Full timeKineholme of Otley are currently looking for an experienced Service Advisor. This is a key role within our service department working closing with our customers to meet their service needs. Duties will include liaising with the service team, the administration of service bookings, carrying out pre-calls prior to the customer visit, raising job cards,...
-
Customer Product Advisor
3 days ago
Otley, United Kingdom Michael Page (UK) Full timeImmediate start with a fantastic organisation. Fantastic benefits package and career path opportunities. About Our Client This company is known for its commitment to providing high-quality products and exceptional service. The company values professionalism and strives to maintain a customer-focused approach in all its operations. Job Description Assist...