Customer Service Consultant

2 days ago

Otley, United Kingdom Skipton Building Society Full time

**Job Introduction**

If you are brilliant with people and have an enquiring mind you have the opportunity to join something special. We’re looking for someone to join our team and become one of the faces of Skipton in your area. Skipton are the fourth largest building societyand we are looking for a Customer Consultant in your local branch.

**Main Responsibilities**

What you’ll do for our customers:
As a Customer Consultant, you’ll be engaging in conversations to find out our customers’needs, providing information to customers about the full range of financial products and services that we offer. By really listening to and getting to know our customersyou’ll help them to review their circumstances and proactively identify the most appropriate products to suit their needs, all the while providing a straightforward, helpful service that lets your enthusiasm shine through.
In our friendly working environment, you’ll play an important part in making the most of every conversation with every customer, face-to-face or over the phone. So, whether you’re promoting a new product or resolving a problem,you’ll always place our customers’needs at the heart of everything you do and provide a first-class service every time.

What qualities are we looking for?
- Being really passionate about delivering exceptional customer service
- Enjoy meeting new people and engaging in purposeful conversation
- Great listening skills
- Excellent team work skills
- Good attention to detail
- Excellent verbal and written communication skills
- Having a good level of organisational skills

**About Skipton Building Society**

At Skipton Building Society we are not just another Financial Services Institution we are a mutual organisation, which means we are owned by our members and believe in placing them at the heart of everything we do. The same goes for our people. We can onlybe successful as a business if we have great people and we believe in treating people as individuals. Our values are Trust, Ownership and One Team which reflect the attitudes and way of working everyone here displays on a daily basis, and which are key tothe delivery of the outstanding level of personal service we offer our customers.

We’re committed to creating a diverse and inclusive workplace where every colleague has an opportunity to fulfil their career potential. We respect and appreciate the value that our colleagues’ unique differences can bring and offer consideration for anyoneseeking a more flexible work-life balance. If you have a need for flexibility then please let us know.

Why Work For Us

We’re committed to paying our people fairly for the role they undertake and provide a wide range of benefits to support our colleagues’ finances and well being, including our Employee Assistance programme, the opportunity to buy extra holidays and shoppingdiscount vouchers You’ll be able to shape your career within your team and can expect a structured learning and development programme where you’ll be valued recognised and rewarded.

More information on our benefits can be found here

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