Senior Service Desk Analyst
7 days ago
**Service Desk Analyst - MS Office, VMware, Windows 10, Skype**
**12 Month FTC**
**£36k to £50k per annum**
**Office-based role**
**Sponsorship -NOT AVAILABLE**
**Responsibilities**:
- Prioritise, diagnose and resolve incidents according to agreed procedures
- Fulfil Service Requests following documented processes and procedures
- Take ownership of customer issues and follow problems through to resolution
- Ensure high levels of customer service, technical expertise, productivity, efficiency, and quality
- Act as a technical and process point of escalation for Service Desk analysts
- Participate in the delivery of projects, services and training
- Provide appropriate levels of coaching and mentoring to ensure the team have the relevant knowledge and skills to deliver our global service
- Recommend changes to processes and technologies to improve support
- Proactive Problem Management identifying and resolving known problems
- Interface with other IS function areas to assist in solutions and to improve service efficiency and effectiveness
- Keeps abreast of current and emerging technologies
- Demonstrate high levels of personal organization to ensure deadlines are met effectively
Essential experience:
Strong IT support experience in a global professional services environment, law firm experience would be preferential
- Microsoft Office certification
- Must achieve consistently high levels of customer service and have a desire to constantly enhance client service delivery.
- Comprehensive understanding of the legal community.
- Can communicate complex IS concepts to non-technical personnel
- VMware Horizon
- Active Directory
- Basic TCP/IP troubleshooting
- Windows 10
- MS Office 2010 - 2016 / Office 365
- Skype for Business
- IntApp Time & Wallbuilder
- Workspace One
- Conferencing platforms: Zoom, Teams, WebEx
**Service Desk Analyst - MS Office, VMware, Windows 10, Skype**
McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.
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