IT Service Desk Analyst
1 week ago
Apply for the IT Service Desk Analyst role at Guy's and St Thomas' NHS Foundation Trust. Get AI‑powered advice on this job and more exclusive features. The IT Service Desk Analyst is responsible for maintaining communication channels with customers and the IT department. The service desk provides the first point of contact for technical issues, offering first‑line support which includes troubleshooting and resolving issues within its remit. The Analyst will respond to incidents and requests reported from multiple channels (phone, email, self‑service, TechZone) and manage the life cycle of incidents, queries and problems. Responsibilities include directing requests to appropriate functions, monitoring progress, keeping users informed, and accurately documenting user details, problems and resolutions in the log. The Analyst is expected to proactively manage targets, ensure effective and efficient responses in a high call volume environment, and contribute to increasing the delivery of first‑line fixes. The role requires excellent communication skills, friendly support for users, and a focus on outstanding customer service. On‑call support is required on a rotational basis. Responsibilities Uphold professional relationships with internal and external clients. Answer calls on the IT Service Desk, monitor the email inboxes, record all incidents and requests with appropriate information, prioritise and classify, and update incident data. Monitor incidents and requests, ensuring stock levels meet customer demand. Provide first‑line resolution of incidents (target 75% first‑time fix, aiming for 85% in line with ITIL best practice) by diagnosing software or hardware issues, identifying solutions, and performing minor system changes as required. Allocate unresolved incidents to other resolving groups to ensure timely management. Play an active role in managing clinical and non‑clinical Priority 1 incidents according to the agreed process. Own, track, manage and escalates all incidents within scope to ensure they are resolved within the appropriate SLA. Provide timely and accurate information to GSTT users, obtain closure sign‑off of incidents through customer callbacks, and perform customer satisfaction surveys as required. Contact Name: Vanessa CampJob title: IT Service Desk Team LeadEmail address: vanessacamp@nhs.netTelephone number: 02071887188 Job Details Seniority level: Entry level Employment type: Full‑time Job function: Information Technology Industry: Hospitals and Health Care Locations: London, England, United Kingdom Get notified about new Service Desk Analyst jobs in London, England, United Kingdom. #J-18808-Ljbffr
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Service Desk Analyst
2 weeks ago
London, United Kingdom Just IT Full timeSuccessful London law firm with a heritage spanning almost 300 years advising wealthy families, property investors, landed estates, entrepreneurs and family businesses. Today, much of their work has an international dimension as many internationally mobileclients turn to them to help structure and preserve their wealth or to advise them on their property...
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Service Desk Analyst
3 days ago
Greater London, United Kingdom Daxis Web BV Full timeService Desk Analyst Employer: Daxis Web BV. Location: London, England, United Kingdom. Position: contract inside IR35. Salary: £140.00–£170.00 per day. A Service Desk Analyst is needed for a diverse, collaborative company to cover a continually evolving range of IT demands and issues for an NHS Trust in London. The role is an onsite and remote contract...
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IT Service Desk Analyst
5 days ago
London, United Kingdom Sanderson Full timeIT Support Analyst, 1st & 2nd Line, Service Desk, Windows, O365, Active Directory IT Support Analyst required for a leading insurance group based in London Flexible working **Salary**:up to £33,000 Start date: ASAP **IT Service Desk Analyst, Win 10, 0365** **Skills and experience required**: - Previous experience in a similar Service Desk or...
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1st/2nd Line Service Desk Analyst
2 weeks ago
London, United Kingdom vertex-it-solutions Full time**Position: 1st/2nd Line Service Desk Analyst** **Reporting to: IT Service Desk Manager** **The role**: Our client are officially one of the top 10 managed service providers in the world. We've been providing managed IT services since 2001, and now serve as a major IT partner for SMEs in a wide range of sectors. We have consecutively maintained our ISO...
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Service Desk Analyst
5 days ago
London, United Kingdom Sanderson Full time**Role**: Service Desk Analyst **Location**: London **Salary**: £27-33k A leading insurance company is looking for a Service Desk Analyst to join their growing team. This is an excellent opportunity for somebody with 1+ year's experience looking to take their career to the next level. - 1+ years plus experience working as a service desk analyst - Strong...
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IT Service Desk Analyst
7 days ago
London, United Kingdom Picture More Full time**IT Service Desk Analyst** **Are you an IT Service Desk Analyst looking for a new challenge?** We are currently working with a top law firm based in central London who are seeking an enthusiastic IT Service Desk Analyst. The role offers a hybrid work from home policy; being able to work from home one week in two allowing you a great work/life...
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Service Desk Analyst
2 weeks ago
London, Greater London, United Kingdom Greenfix Property Care Full time £30,000 - £40,000 per yearJob Description Service Desk Analyst Hybrid - Ashford, Belfast or LondonSysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis.Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling...
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Service Desk Analyst
7 days ago
London, United Kingdom Picture More Full time**IT Service Desk Analyst** **Are you an IT Service Desk Analyst looking for a new challenge?** **Your responsibilities**: - Office 365 - Microsoft Teams - Windows 10 - Active Directory - Exchange - iManage **Your skills**: - A minimum of 1 years’ IT service desk experience within a legal or professional services organisation. - Excellent...
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Service Desk Analyst
1 day ago
London, United Kingdom Proactive Appointments Full timeSerice Desk Analyst - Hybrid - Inside IR25 Service Desk Analyst - Hybrid Inside IR35 Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation
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Service Desk Manager
7 days ago
London, United Kingdom Just IT Full timeAre you wanting to expand your abilities and grow with a fantastic company in a diverse industry? Read below for an amazing opportunity... About the Company Our client has been a leading provider of IT Support and Managed Services within London since 2004. They provide a comprehensive range of enterprise level IT solutions to a range of clients from...
