Senior IT Service Desk Analyst
2 weeks ago
**Senior IT Service Desk Analyst**
Advantage Resourcing are now assisting a Financial client based in Central London in the recruitment of a Senior IT Service Desk Analyst.
This is an office-based role with future potential for hybrid working where you will be assisting global users with IT issues, troubleshooting, ensuring tickets are detailed for processing and installing, upgrading and maintaining hardware/software/systems.
Please note that the Service Desk team work in shift patterns so that there is cover between 8am to 6.30pm.
**Key Skills as a Senior IT Service Desk Analyst**
- Windows Server
- Exchange
- Active Directory
- MS Office
- Supporting virtual desktop environments (Citrix advantageous)
- Mail filtering
- Amending policies and procedures
- Regularly reviewing the IT task box
- Collaboration tools (Jabber advantageous)
- Video Conferencing (BlueJeans advantageous)
- Working in multinational professional services/financial services companies
- Virtualisation and networking basics (advantageous)
**Key Responsibilities as a Senior IT Service Desk Analyst**
- Acting as a lead/manager to 2 Analyst's
- Monitoring and maintaining IT systems, troubleshooting and recording issues & producing solutions
- Installing, upgrading and maintaining IT hardware, software and systems
- Ensuring IT documentation and the asset inventory is up to date
- Supporting international sites
- Ensuring tickets are sufficiently detailed for processing and if more information is required, contacting end-users for more details
**Senior IT Service Desk Analyst**
Advantage Resourcing is a service driven recruitment consultancy.
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