Dutch Customer Care Administrator

Job description

Our client puts people at the heart of what they do. Each employee is a key part of who they are. They value everyone who works with them and do all they can to create an environment where mutual respect, trust, collaboration, and shared sense of purpose drives all that they do.

They strive for their people to feel valued and to have fun at work. They are looking for people to join the team that wants to work for a unique company with lovely, kind, and generous people. They have a network of associates that are passionate about their products and people. They contact our Customer Care Administrators in St Neots with their product orders and questions. Our Customer Care Administrators provide excellent customer service to the network by building relationships, resolving queries on a wide variety of complex topics and processing orders and changes. Customer Care is the first contact point for our network and the role is to truly represent the values and principles of the client.

**The role will include but is not limited to**:

- Answer customer queries and process incoming customer requests via telephone using the clients Puzzel ticket management software in line with the clients policies and service level agreements.
- Proactively develop relationships where possible, building opportunities with both new and existing customers and ensuring high levels of customer retention at all times.
- Ensure a proactive, flexible and positive approach at all times when handling customer requests.
- Assist new customers with their enquires and setting up accounts.
- Process and complete administration of payments.
- Participate in the ongoing development of the clients Customer Care and the wider business, and proactively contribute to personal learning and improvement.
- Keep up to date with, and ensure a thorough understanding of, the company’s business structure and product portfolio. There is no requirement to give advice on specific product recommendations. Take prompt and appropriate action for the customers.
- Be a proud ambassador of the client to customers and colleagues.

**Key Attributes**
- Passionate about delivering customer service.
- Fluent in speaking and writing Dutch.
- Willing to learn how to use a variety of bespoke IT systems.
- Positive and engaging communication skills.
- Ability to work in a team, ask for help and trust colleagues.
- Problem - solving skills to take the initiative and develop your knowledge What we offer you:
**Benefits**
- Contributory pension scheme of up to 6%
- Opportunity to buy & sell holiday
- Gym membership discounts
- Contributory hospital and health cash plan
- Discounts at leading brands and retailers
- Relocation support package for anyone located 50 miles or more from clients office
- Cycle2Work scheme
- Eye care vouchers
- Free nutritional and personal care products at work
- Life assurance
**Hours and Days**:

- _1x Monday - Friday 7:00 - 10:30 (Part time - £22,000 pro rata)_
- _2x Monday - Friday 14:30 - 18:00 (Part time - £22,000 pro rata)_

This role offers a mixture of home and office working, typically 2/3 days per month will be in the office to collaborate with colleagues at our St Neots office. Days and requirements may change in line with business needs.

INDHP

**Job Types**: Part-time, Permanent

**Salary**: £22,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- Cycle to work scheme
- On-site parking
- Sick pay
- Wellness programmes
- Work from home
Schedule:

- Day shift
- Monday to Friday

**Language**:

- Dutch Language? (required)