Customer Support Administrator

1 day ago

Bedford, United Kingdom THX Limited Full time

At THX, we are committed to transforming tool-hire expectations within the UK construction industry by providing a hire experience that goes beyond the ordinary. We are a dynamic, fast-growing company and have an exciting opportunity for someone looking to embark on their next chapter.

**What are we looking for?**

As a key member of our team, you will be responsible for the administration of Customer Support Specialist activities to support the growth of THX’s sales performance.

You will also be expected to track and achieve key performance indicators (KPIs) to ensure customer satisfaction, operational efficiency, and the overall success of the business.

You’ll work collaboratively with colleagues in other departments to ensure that THX consistently exceeds customer expectations and delivers a seamless experience.

**What will you be doing?**
- Primary responsibilities and duties_
- Answering the main phone line and providing support to customers
- Managing of inbox(s) of a Customer Support Specialist(s)
- Handling incoming orders, queries and quotes from customers
- Managing and responding to website orders
- Managing and responding to customer web chats
- Ensuring THX’s system is updated with customer account activity, including administration of off-hires/on-hires
- Liaising with customers about orders and collections to ensure they are up to date
- Liaising with colleagues in other teams to manage delivery and service
- All other reasonable management requests
- Secondary responsibilities and duties_
- Supporting marketing campaigns and other activities
- Weekly and monthly invoicing
- Managing invoice queries from supplier

**What we would like to see**
- Essential experience, skills & attributes for the role:_
- Experience and success in supporting a sales and/or account management team
- Experience in target-driven environments and delivering to targets set
- Experience in assessing and resolving issues
- Excellent communication skills, both written and verbal
- Knowledge of good sales and account management administration practices
- Experience in providing administrative support to multiple colleagues
- Experience in managing multiple priorities
- High level of proficiency in Outlook, Word, Excel, and PowerPoint
- Excellent attention to detail and organisational skills
- A highly organised individual with the ability to work under pressure
- Flexible and solutions-driven mindset
- Excellent interpersonal skills
- Team player
- Calm and focused under pressure
- Desirable experience_
- Experience working in a successful SME.

**What will you get in return?**

THX is no ordinary workplace In exchange for helping us do a great job and continue to grow our business, we offer a comprehensive rewards package and genuine career development opportunities. Benefits include:

- Recharge with 25 Days Holiday (with Bank Holidays on top)
- Looking after your future with a Company Pension
- Special recognition and reward incentives
- **NO MORE PACKED LUNCHES**: Enjoy access to our fully stocked kitchens, filled with snacks and treats to keep you fuelled throughout the day.

**No ordinary workplace**

On top of our great rewards package, we’ve cultivated a friendly, energetic, and collaborative workplace, where ‘Team’ really does mean team.

**Sounds great, how do I apply?**
- Salary - dependant on experience_

**Benefits**:

- Canteen
- Company pension
- Discounted or free food
- Free parking
- On-site parking
- Referral programme

Schedule:

- Monday to Friday

Work Location: In person

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