Operations and Client Support Administrator

**We are looking for a full time Operations and Client Support Administrator to join our friendly and supportive Team on a 12 month maternity cover FTC.**

**Position**:Operations and Client Support Administrator

**Salary**:£25,000-£30,000 salary (dependent on experience)

**Benefits**: 25 days holiday plus bank holidays, free flu vaccinations, access to our Reward Scheme, Employee Assistance Programme and Wellbeing Centre, opportunities to volunteer with the local community, charities and event days.

**Why work for us?**

This is an exciting time to join our company. We are a people focussed company, without our people, we don’t have a business. We want to recognise our values and our culture in everything we do. Therefore, initiatives are centred on building and maintaining relationships, on listening and delivering on promises, on going the extra mile to deliver a customer centric service. We are an innovative and growing business with core family-based values. Join us to support out team in providing excellent cleaning and associated services to businesses across Central and Greater London. You will be welcomed into a friendly and professional team who are dedicated to giving excellent customer service and supporting each-others’ wellbeing. You will have access to a wide range of development opportunities to support you in achieving your full potential at work. If you are looking to join a diverse and caring work environment, we are right for you

**About the job**

You will be responsible for providing support to the Operations Team with administration duties & to aid the smooth running of our cleaning contracts providing excellent customer service to our clients, through ownership for their support requirements from Mobilisation to Contract end.

Your duties would include but are not limited to:

- To be responsible for the administration of and support to the Regular Cleaning operations teams
- To manage communications, or instructions concerning the Regular Cleaning portfolio in accordance with company procedures
- To respond to all enquiries efficiently and in a friendly, bright, positive manner
- To liaise and support the Contract Managers daily
- To record and follow up any issues that may arise on the Regular Cleaning portfolio eg invoice queries, stock co-ordination, amendments to cleaning specifications, Service Partner services, cleaning standards etc.
- Be responsible for responding to contacts via the Regular Cleaning and Clients Help Desks
- To maintain accurate information on the Regular Cleaning CCF’s, complete contract change forms, contract control forms, contract amendments, costing templates, the contract change log, specifications, internal and external credits
- To manage consumables including placing orders and reconciling budgets
- To work within agreed time frames to resolve any issues or complaints
- To proactively advise clients if it is unlikely we will resolve their issue or complaint within an agreed time frame and advise them of a new timeframe
- To complete Key Performance Indicators and a monthly overview for properties within the Regular Cleaning portfolio as required
- To manage access to Regular Cleaning client portal to ensure all appropriate documentation is maintained in the client system folders
- To send quotations at the request of Contract Managers and the Service Delivery Director
- To complete purchase orders for any additional items and one off work
- To assist in other areas of administration as required
- To support and contribute to sustainability and social value projects and initiatives in line with our Planet Mark accreditation and in conjunction with our company values

**ABOUT YOU**

We are looking for:

- High degree of customer service, confidentiality, professionalism with the ability to communicate effectively in all mediums
- Organised, methodical, proactive, problem solver with excellent time management
- Proficient with Microsoft Office 365 package and SharePoint
- Proficient knowledge of Excel with ability to organize, manipulate and present data
- A high standard of verbal and written English (ESOL Level 2 or GCSE A to C grade)
- Ability to communicate advice, instructions and information clearly and concisely
- A collaborative individual who is friendly and an active part of the workspace
- Previous customer service and administration experience is preferred but not essential

Our Unique Values & Culture:
Regular Cleaning are proud to be an equal opportunities employer. With our values at the core of everything we do, our commitment is to nurture a diverse & inclusive culture. We aim to create better places which begins with our people, we celebrate diversity and want to inspire & support you to achieve your ambitions. If you reflect our values & believe in our purpose, we want to hear from you All employment decisions are based on business needs, job requirements & individual qualifications. We are united by our values & do not