Client Support Administrator

3 days ago

London, United Kingdom Husky Full time

**About Husky**

Husky is a UK technology business on a mission to improve outcomes for employers and their employees, particularly around workplace-based savings. Its successful cloud-based SaaS-based offering covers payroll and workplace pensions and is primarily targeted at the Small and Medium-sized Enterprise (SME) space. In addition to providing the UK’s only truly independent workplace pension service, the platform offers a high level of automation to make employers and employees lives easier when it comes to workplace savings.

**About the Role**

Husky is looking for a **Client Support Administrator** who can work closely with the team in providing a proactive payroll and pension support to SMEs, with a focus on client satisfaction.

We are looking for a professional, solution-focused, adaptive and resourceful individual who can provide an excellent service to our clients.

The person will act as one of the first points of contact for clients online and on the phone and will be responsible for different administration tasks to support clients and other internal teams.

This is an outstanding opportunity to join a young company at a pivotal time with tremendous potential for career development.

The company offers health insurance.The company is an equal opportunity employer.

**Responsibilities**:

- Be the first point of contact for clients online and over the phone to help with payroll and auto-enrolment queries.
- Onboard new clients by following the process and requesting all the necessary information.
- Demo the software and the monthly process to new and existing clients.
- Upload contribution files to pension provider portals.
- Document frequently asked questions and new/existing processes.
- Keep up to date with payroll and auto-enrolment legislation.
- Maintain clear and accurate client records using the company’s management system.
- Support the team by working on any other administrative tasks.

**Requirements**:
The role requires a proactive person with a natural drive to solve problems and who can work well as part of a team.

The person should ideally have previous experience working in a customer service role.

Husky are looking for someone who can easily adapt and switch from managing clients to working on a range of ad-hoc administrative tasks.

The following would be a significant advantage:

- Experience with workplace pensions and working knowledge of the UK’s auto-enrolment framework and legislation
- Practical experience running (UK) payroll (prior experience with KeyPay a plus)

**Salary**: £20,000.00-£28,000.00 per year

**Benefits**:

- Company pension
- Private medical insurance
- Work from home

Schedule:

- Monday to Friday

**Experience**:

- Payroll: 1 year (preferred)
- Customer support: 1 year (preferred)

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