Client Support Administrator

2 weeks ago

London, United Kingdom Centtrip Ltd Full time

**Client Support Administrator, Centtrip Limited**

**About Centtrip**

Centtrip provides intelligent real-time treasury management, effective payment services and multi
- currency solutions to organisations with internationally-mobile teams - music acts, road crew, marine, film production crew, consulting, legal and audit teams.

Our technology, premier financial services and dedication to customer experience have made us industry leaders and trusted partners to over 16,000 clients worldwide, including the world’s largest superyachts and music’s biggest, global touring acts. This has paved the way for success in other areas, including film, sports and media and aviation.

**The role**

Reporting to our Customer Success Team Lead, you'll work closely with our treasury, compliance, and sales teams to offer exceptional service to our demanding global clients.
- be primarily responsible for office-based operational tasks such as card fulfilment, card orders/expiries, account opening, user permissions, and card payment disputes
- identify opportunities to improve our operational processes and efficiency
- identify opportunities for Centtrip to solve new problems for existing clients
- identify gaps in and help create self-service content for our support site
- act as the first line of defence against financial crime, flagging concerns where appropriate
- Are over 18 years old
- Currently reside in and have the right to work in the UK
- Live within a short, commutable distance of our Shoreditch office
- Are great at solving complex problems, finding and helping fix the root cause
- Are highly organised and able to prioritise work while maintaining attention to detail
- Have excellent written English
- Have experience of working in a high volume, process driven role within a Financial Services Organisation
- Know your way around Technology and are confident learning how to use new software
- A team player, who is happy to contribute to wider projects that the team undertakes

**You will be**:

- Able to work independently and autonomously
- Comfortable with occasional lone working
- A Great communicator
- Great at solving complex problems, finding, and fixing the root cause
- Highly organised and able to prioritise work while maintaining attention to detail
- Know your way around technology and are confident learning how to use new software

**Desirable skills**:

- Chargeback experience is highly desirable
- Experience using Salesforce software
- Experience of banking operations and foreign exchange

**Location**:WeWork, Shoreditch
**Type**:Full-time, (Mon-Fri office-based)
**Duration**: Permanent

**Department**: Customer Success

**Reporting to**:Customer Success Team Lead

**Important - please note the following**:
**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Cycle to work scheme
- Gym membership
- Private medical insurance

Schedule:

- Monday to Friday

Application question(s):

- Do you live within a short, commutable distance to Shoreditch?

Work authorisation:

- United Kingdom (required)

Work Location: One location

Reference ID: CS2

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