Receptionist- Band 2

Do you enjoy administrative work, but want a role that is part of the patient’s journey through the hospital? Do you enjoy being busy and in a role with pace? If yes, then this could be the role for you.

We are looking for a Ward Receptionist who can work between 16 hrs per week, over two days as part of a job share to cover our reception area (Thursdays to Saturdays) -To include some weekend working. Shifts will be covered Mainly Thursday and Friday covering 08:00am - 16:30pm, with some flexibility in days. To be discussed at interview.

To receive and admit patients using the relevant computer systems

To undertake routine clerical work and associated tasks

To receive telephone enquiries and deal with them in a prompt, professional manner to ensure accurate information is disseminated to designated parties

To arrange ambulance transport for patients as required

Adhoc ordering from Procurement system including equipment's, PPE, and documents required for ward..

General stocking....

NBT Cares. It’s a very simple statement; one which epitomises how everybody across our organisation goes the extra mile to ensure our patients get the best possible care.

NBT Cares is also an acronym, standing for caring, ambitious, respectful and supportive - our organisational values.

And our NBT Cares values are underpinned by our positive behaviours framework - a framework that provides clear guidance on how colleagues can work with one another in a constructive and supportive way

1. To accurately register patients and maintain computerised records to ensure all records are complete and scan paper documents once the patient has left the department
2. To maintain medical records by ensuring that all contents are correctly filed in the appropriate place
3. To receive and admit patients using the relevant computer systems
4. To undertake routine clerical work and associated tasks
5. To receive telephone enquiries and deal with them in a prompt, professional manner to ensure accurate information is disseminated to designated parties
6. To assist with distressed/bereaved relatives
7. To respond quickly to changing situations and prioritise workload with a view to resolving problems within limits
8. Deal with enquiries from police according to Trust protocols and the Data Protection Act, ensuring confidentiality is maintained at all times
9. To arrange ambulance transport for patients as required
10. To liaise with staff in other departments as required
11. To provide ad hoc information and support to other staff when required
12. To provide information to medical staff when requested
13. To assist in the training of new members of staff to ensure all staff can carry out their role competently
14. To be fully trained and competent to respond to a major incident alert
15. To have a flexible approach to help provide cover for colleagues to ensure that the reception desk has cover for holidays and sick leave
16. To maintain confidentially and adhere to the Data Protection Act at all times
17. To undertake any other such duties commensurate with the post
18. Communicate with Multidisciplinary team internal and external with regards discharge and transfer of patients.
19. Request services for ward eg
- Contact General porters and report fault with Facilities.
20. Take messages from Multidisciplinary team and pass on to relevant team members.