Receptionist

Receptionist - Band 2 - Bennett Centre

An exciting opportunity has arisen for a Receptionist to join our Team at the Bennett Centre. We are currently looking for a reliable, hardworking and enthusiastic Receptionist to join our team on a part-time basis.

As the first point of contact either in person or by telephone, the Receptionist plays a key role in establishing and maintaining good relations with members of the public. A Receptionist should ensure that patients are attended to with care and sensitivity and that meeting their needs is a top priority.

Duties include, answering telephone calls, booking appointments and providing support for the Team.

**In return we can offer you**:

- A supportive & friendly working environment
- Active encouragement to learn and develop within your role
- Dedicated career pathways and great opportunities for continuing development
- Commitment to, and support for your wellbeing

To work primarily on Reception undertaking any telephonist duties under the general direction of the Team Leader, ensuring that a professional, efficient and cost effective service is provided to staff and the public at all times.

To support the Administration and Clerical function across the Bennett Centre in order to provide seamless customer service to both internal and external customers.

Our vision is ‘To be Outstanding in all we do and how we do it.’ Our team prides themselves on compassion, team work and resilience.

Our Trust is on an incredible journey of innovation and we’d like you to be part of it. To excel you will be an enthusiastic, caring and compassionate professional who is looking to work within a Trust that is ambitious to perform well and has been told by the Care Quality Commission that it is the fastest improving Mental Health Trust in the Country.

In return we offer;
A competitive progressive salary

We cover the cost of your DBS Check (£44)

Uniform provided

Competitive staff benefits such as weekly offers and discounts

Individual Personal Development Plan and Career Progression

Excellent pension scheme available

27- 33 days annual leave, plus statutory bank holidays (pro rata)

**Key Duties/Responsibilities**:
1. To receive calls to the reception in a courteous and helpful manner, answering incoming calls and transferring callers appropriately and providing non clinical note information as required.
2. Provide postal services for the Trust including signing and recording of mail, taking of post and franking machine funds. Sorting, franking of mail internally and externally. Including maintenance of the franking machine ensuring any faults are reported to appropriate department or personnel.
1. Providing and receiving routine information in particular, this will involve:

- Responding to appropriate requests for information
- Acting on correspondence - responding to, or referring to the appropriate person
- Providing routine advice on areas of knowledge/expertise, in a manner relevant to the audience and topic area (i.e. patients, carers, complexity)
- Liaison with partner services and organisations
- Preparation/completion of routine documents, including letters, reports, presentations and forms e.g. photocopying, filing, reconciliation of information, appointment letters

1. The role will require capacity to make decisions, which may require analysis or consideration of a range of options, such as:

- Judgements on how to deal with enquiries, patients/carers/external contacts
- Prioritising work, resolving conflicting diary appointments and schedules

1. Responsible for data entry, text processing or storage of data compiled by others, utilising paper or computer based data entry systems. Particular systems used in this role are detailed under ‘Specialist/Technical requirements’. This may include activities such as:

- Maintaining information systems

It is probable that the role will require use of VDU equipment for a substantial proportion of time, and does require some keyboard skills and familiarity with Microsoft office.
1. Understanding of a range of routine work procedures some of which may fall outside of the immediate work area. To be guided by precedent and clearly defined occupational policies, protocols procedures and codes of conduct relevant to work area.
2. Planning and organisation of straightforward tasks, activities or programmes. This may include activities such as:

- Maintaining an effective ‘bring forward’ system
- Co-ordinate programmes of work (such as training schedules, events or the use of rooms, setting up of rooms)
- To be the controller for the room bookings for North Staffs CAMHS, co-ordinating the room bookings using the electronic room booking system ensuring it is kept up to date at all times.
- Arranging meetings and diary management as required.