Facilities Services Assistant Manager

1 week ago

London, United Kingdom WTW Full time

**The Business**
The Real Estate & Workplace Solutions (RE&WS) function is responsible for providing the workplace environment, processes, equipment, services and resources that efficiently and effectively help our Willis Towers Watson colleagues meet client demands and theoverall objectives of the organisation. The Facilities Services team focuses on the execution of our Workplace & Solutions Strategy and FM hard and soft services, tenants relationship and project management. Also accountable for ensuring an efficient and consistentdelivery of our services standards and KPI’s SLA’s are achieved at all times while advocating best practice and company policy and procedures.
**The Role**
Principal Duties
Assists Facilities Services Managers in overseeing and supporting Managers and/or Supervisors who are responsible for the provision to the Business Unit or Line of Business for the following services:

- Client Hospitality & Events
- Staff Dining Catering & Vending
- Overnight Accommodation Operations
- Facilities Help Desk/Meeting Room Booking Syste,
- Reception/Concierge/Front of House Operations
- Post room/Print room
- Security
- Cleaning/Waste Management/Recycling
- Office Gym
- Office Moves
Responsibilties??????????????
- Liaises with the Facilities Services Managers and Regional Cluster Leads with regard to service levels/ KPI’s and understanding business needs.
- Assists Facilities Service Managers in maintaining and supporting Managers with the adherence of service levels and associated key performance indicators.
- Assists Facilities Services Managers in the liaison with Colleagues, users and service partners regularly to discuss issues, costing and evaluation in order to improve ways of working.
- Assists Facilities Services Managers with developing and initiating new and/or more cost effective methods and improving service levels within budgets and/or saving targets.

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