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Customer Service Representative
2 weeks ago
**Job Description** Viking have an exciting opportunity for a Customer Services Representative to join our Direct Delivery team based in Leicester (hybrid - up to 2 days per week home working.) You will join us on a full-time, permanent basis and in return, you will receivean excellent salary and benefits package. The team working hours are Monday - Friday (8.30am - 5pm)
We are Viking. We provide business supplies and services to help our customers work better - whatever their workplace. We are a single source for everything customers need to be more productive, including the latest technology, core office supplies, printand document services, business services, facilities products, furniture, and school essentials.
Your Job
Key Responsibilities
- To ensure all pools are worked on a daily basis and enquiries are achieved within KPI’s.
- Build and develop robust relationships with our key stakeholders internally and externally
- Maintain and update accurate reports/notes on AS400, SAP, Salesforce and Commerce Hub database systems.
- Proactively manage your suppliers to achieve a resolution within the timescales to ensure the customer receives a 'great experience’
- Ensure customers are kept up to date on their order and identify any other needs the customer may have
What we’re looking for in our Customer Service Representative:
- AS400, SAP, Salesforce, Commerce Hub, Word, Excel
- Minimum 2 years’ experience of working in a Customer Service Environment
- The ability to build a rapport with the team and customers
- Excellent verbal and written communication skills
- Problem solving skills the ability to think on your feet and create solutions for our customers
- Willingness to take ownership
Benefits of joining us as a Customer Service Representative:
- Competitive salary
- 25 days holiday (plus bank holidays)
- Free car parking
- Life assurance (3 x annual salary)
- Pension scheme
- Employee Assistance Programme
- Free eyecare/ test vouchers
- Online discounted staff shop