Customer Service Representative

1 day ago


Leicester, United Kingdom Hastings Direct Full time

**Are you looking for a new opportunity to develop a career in the world of Insurance? We have an opening for a Customer Service Representative to join our dynamic Renewals department**

Job Title: Customer Service Representative

Department: Renewals

Hours: Monday to Friday - 37.5 hours a week, between the hours of 08:00 - 19:00

Location: You will work on a Hybrid basis. A few days from home and then a few from our vibrant office is based in Leicester City Centre, right next to the train centre

**Salary**: Starting £21,650 with the opportunity to earn up to £24,000.

What does the job entail?
- Taking a variety of inbound calls, they could in they could include changes to existing policies, giving quotes, handling complaints and retaining customers who are looking to cancel with us.
- Delivering outstanding customer service to increase our customer loyalty.
- Offering customers our great range of products and services.
- Your days will be filled with helping our amazing customers who turn to you for your expert knowledge.
- An insurance background is not necessary, we see many skills as transferrable, if you have a background in retail, hospitality, sales or just an interest and passion for customer service we'd love to speak to you.
- Pride and experience in delivering top quality customer service experience
- Self
- motivated individuals that take pride in what they do who can demonstrate politeness and problem solving skills.
- Excellent influencing and negotiating skills.
- Ability to overcome customer objections and drive a positive resolution.
- Computer skills: you'll take inbound calls whilst navigating our in-house software

What can we offer you?
- You will work in a modern, open plan office space with a games room that you can enjoy on your lunch break
- We promote a relaxed, friendly & diverse working environment
- Full 4 week training with industry experts and friendly coaches guiding you throughout your career with Hastings. We also use a buddying system once training is complete, so there will always be someone to guide you
- Career stepping stones, we love investing and progressing our people by helping them hit their career goals and gain professional qualifications
- 'Harrys' - a great onsite restaurant, with a wide range of choice from breakfast time to dinner time & an on-site Costa coffee
- Refer a friend scheme - earn £500 per referral
- A brand new Microsoft Surface 4 laptop
- Discounted Hasting Direct products
- 25 days holiday and bank holidays equivalent (plus buy and sell up to 5 days)
- Potential annual company bonus earnings of 5% of your base salary
- Potential to earn extra money on top of your salary, by working overtime as per business needs.
- Well-being programme as well as health care and dental cash plan
- Access to video consultations with a registered GP for you and your family.
- Cycle to work scheme, as well as discounted rail and bus travel routes
- Discounts & cashback with well-known retailers

What happens next?
- Our assessments and interviews are all done virtually, so you can interview from the comfort of your own home at a time that suits you



  • Leicester, United Kingdom Viking Full time

    **Job Description** Viking have an exciting opportunity for a Customer Services Representative to join our Direct Delivery team based in Leicester (hybrid - up to 2 days per week home working.) You will join us on a full-time, permanent basis and in return, you will receivean excellent salary and benefits package. The team working hours are Monday - Friday...


  • Leicester, United Kingdom RH COMMERCIAL VEHICLES Full time

    **Customer Service Representative - Leicester - £25,000 a year, depending on experience** **Want to be part of an award-winning team that offers great hours, development opportunities, bonus and wellness schemes, and fantastic company events?** Why not become a Customer Service Representative at RH Commercial Vehicles? **What’s in it for you?** -...


  • Leicester, United Kingdom Prospere Group Full time

    “Due to budget increases and client expansion, we can now grow our team of sales representatives over the next 2-3 months.” **The business** Prospere Group is a leading marketing and customer acquisition brand in the Leicester. After undergoing expansion in January, Prospere Group has experienced nothing but a higher demand from their clients and...


  • Leicester, United Kingdom Future Proof Homes Full time

    **About Us**: Future Proof Homes is a leader in developing sustainable and energy-efficient housing. We are committed to providing exceptional customer experiences while shaping the future of residential living. As we expand into Manchester, we are looking for a motivated and friendly **Customer Service Representative** to join our team. If you have a...


  • Leicester, United Kingdom Hastings Direct Full time

    **Do you love a challenge? Do you thrive when providing great customer service?** If so, we'd love to have you join us as a Customer Service Representative in our Retentions Team. **In our department**: You will be working as a Customer Service Representative in our Retentions department, working alongside our dynamic team, helping our customers who turn...


  • Leicester, United Kingdom Double F Organization Full time

    **Do you like talking to people?** **Would you like to make money doing that?** - **APPLY NOW **_to join our team as a customer sales representative; - **NO EXPERIENCE NEEDED**_ - we provide free coaching for you to make as much money as you want! Willing to **learn these skills;** - Communication skills - People skills - Listening skills - Work ethic -...


  • Leicester, United Kingdom Bestway Group Full time

    _**We are looking for people who want to further their career by joining our industry leading and award winning Bestway field sales team!**_ **About our Benefits**: - 3-week in depth and professional training programme - £23,878 per annum basic salary with the average employee on £25,000-£35,000+ OTE - Earn from 1st £ with an uncapped “sell more earn...


  • Leicester, United Kingdom Hastings Direct Full time

    **Do you have fantastic people skills? Can you deliver a great customer experience? If yes, we have the perfect job for you in our vibrant Leicester office!** Job Title: Customer Service Representative Department: Customer Service Hours: You will work 37.5 hours a week. You'll be working between the hours of 08:00 - 19:00 Monday to Friday. Depending how...


  • Leicester, United Kingdom Hastings Insurance Services Full time

    Customer Service RepresentativeAre you passionate about delivering exceptional customer experiences Are you confident in your communication skills both verbal and written Can you deliver an exceptional customer experience every timeIf so wed love to hear from you! Join our Customer Service team and be the first point of contact for our customers when they...


  • Leicester, United Kingdom diligence marketing limited Full time

    **IMMEDIATE START - NO EXPERIENCE REQUIRED!!** Massive opportunity for those who want to change careers or have a new start for their career. As a Brand Ambassador, you would be representing some of worlds most innovative tech stat-ups. Your objective will be to deliver new customer face to face conversations and help build the new tech start ups. Being...