Customer Service Representative
2 days ago
**Do you have fantastic people skills? Can you deliver a great customer experience? If yes, we have the perfect job for you in our vibrant Leicester office**
Job Title: Customer Service Representative
Department: Customer Service
Hours: You will work 37.5 hours a week. You'll be working between the hours of 08:00 - 19:00 Monday to Friday. Depending how your rota falls, you will work 3-4 weekends out of 8, 9:00-17:00 Saturday and 09:00-13:00 Sunday.
Location: You will work on a Hybrid basis. A few days from home and then a few from our vibrant office is based in Leicester City Centre, right next to the train centre
**Salary**: Starting £19,800 (excluding annual bonus)
What does the job entail?
- The calls you receive will be varied; they could include changes to existing policies, giving quotes, taking payments, supporting claims, supporting customers in financial difficulty
- Your days will be filled with helping our amazing customers who turn to you for your expert knowledge.
- An insurance background is not necessary, we see many skills as transferrable, if you have a background in retail, hospitality, sales or just an interest and passion for customer service we'd love to speak to you.
- You will have the ability to forge positive relationships and strive to resolving customer queries first time.
- Self
- motivated individuals that take pride in what they do who can demonstrate politeness and problem solving skills.
- Computer skills: you'll take inbound calls whilst navigating our in-house software
What can we offer you?
- Full 7 week training with industry experts and friendly coaches guiding you throughout your career with Hastings. We also use a buddying system once training is complete, so there will always be someone to guide you
- You will work in a modern, open plan office space with a games room that you can enjoy on your lunch break
- We promote a relaxed, friendly & diverse working environment
- Career stepping stones, we love investing and progressing our people by helping them hit their career goals and gain professional qualifications
- 'Harrys' - a great onsite restaurant, with a wide range of choice from breakfast time to dinner time & an on-site Costa coffee
- Refer a friend scheme - earn £500 per referral
- A brand new Microsoft Surface 4 laptop
- Discounted Hasting Direct products
- 25 days holiday and bank holidays equivalent (plus buy and sell up to 5 days)
- Potential annual company bonus earnings of 5% of your base salary
- Potential to earn extra money on top of your salary, by working overtime as per business needs.
- Well-being programme as well as health care and dental cash plan
- Access to video consultations with a registered GP for you and your family.
- Cycle to work scheme, as well as discounted rail and bus travel routes
- Discounts & cashback with well-known retailers
What happens next?
- Our assessments and interviews are all done virtually, so you can interview from the comfort of your own home at a time that suits you
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