Customer Service Representative

1 week ago

Leicester, United Kingdom Hastings Direct Full time

**Do you love a challenge? Do you thrive when providing great customer service?**

If so, we'd love to have you join us as a Customer Service Representative in our Retentions Team.

**In our department**:
You will be working as a Customer Service Representative in our Retentions department, working alongside our dynamic team, helping our customers who turn to you for your expert knowledge. You will deal with a variety of inbound calls, from making simplechanges to existing policies or trying to retain customers who are looking to cancel with us to increase our customer loyalty.

We will provide full training, so you are fully equipped to be successful in your new career

We treat our customers and colleagues in the way we'd like to be treated. We want to be the biggest and best digital insurer in the UK and expect and encourage all colleagues to play their part in achieving this. You'll discover a vibrant atmosphere, wherefriendly, supportive colleagues are always ready to help each other & you could be part of this

**What we have to offer a Customer Service Representative**:

- Your salary will be starting at £22,732 with the opportunity to earn up to £25,200
- Monday to Friday, 37.5 hours a week, between the hours of 08:00 - 19:00
- Hybrid working
- A modern office with a games room that you can enjoy on your lunch break
- We promote a relaxed, friendly & diverse working environment
- Full 4 week training with industry experts and friendly coaches
- Career stepping stones. Many of our Team Leaders started in this position
- A great onsite restaurant & an on-site Costa coffee
- Refer a friend scheme - earn £500 per referral
- A brand new Microsoft Surface 4 laptop
- Discounted Hasting Direct products
- 25 days holiday and bank holidays equivalent (plus buy and sell up to 5 days)
- Potential annual company bonus earnings of 5% of your base salary
- Potential to earn extra money on top of your salary, by working overtime as per business needs.
- Cycle to work scheme, as well as discounted rail and bus travel routes
- Discounts & cashback with well-known retailers

**What we're looking for in a Customer Service Representative**:

- An insurance background is not necessary, we see many skills as transferrable, if you have a background in retail, hospitality, sales or just an interest and passion for customer service we'd love to speak to you.
- Pride and experience in delivering top quality customer service experience
- Self
- motivated individuals that take pride in what they do.
- Excellent influencing skills.
- Ability to overcome customer objections and drive a positive resolution.
- Computer skills: you'll take inbound calls whilst navigating our in-house software

**The next steps you need to take to become a Customer Service Representative**:

- Our assessments and interviews are all done virtually, so you can interview from the comfort of your own home at a time that suits you

We look forward to hearing from you & hopefully having you become a part of the Hastings Direct family

  • Customer Service Representative

    1 week ago

    Leicester, United Kingdom RH COMMERCIAL VEHICLES Full time

    **Customer Service Representative - Leicester - £25,000 a year, depending on experience** **Want to be part of an award-winning team that offers great hours, development opportunities, bonus and wellness schemes, and fantastic company events?** Why not become a Customer Service Representative at RH Commercial Vehicles? **What’s in it for you?** -...

  • Customer Service Representative

    2 days ago

    Leicester, United Kingdom Prospere Group Full time

    “Due to budget increases and client expansion, we can now grow our team of sales representatives over the next 2-3 months.” **The business** Prospere Group is a leading marketing and customer acquisition brand in the Leicester. After undergoing expansion in January, Prospere Group has experienced nothing but a higher demand from their clients and...

  • Customer Service Representative

    2 weeks ago

    Leicester, United Kingdom Future Proof Homes Full time

    **About Us**: Future Proof Homes is a leader in developing sustainable and energy-efficient housing. We are committed to providing exceptional customer experiences while shaping the future of residential living. As we expand into Manchester, we are looking for a motivated and friendly **Customer Service Representative** to join our team. If you have a...

  • Customer Service Representative

    2 days ago

    Leicester, United Kingdom Hastings Direct Full time

    **Are you looking for a new opportunity to develop a career in the world of Insurance? We have an opening for a Customer Service Representative to join our dynamic Renewals department!** Job Title: Customer Service Representative Department: Renewals Hours: Monday to Friday - 37.5 hours a week, between the hours of 08:00 - 19:00 Location: You will work...

  • Customer Service Representative

    2 days ago

    Leicester, United Kingdom Double F Organization Full time

    **Do you like talking to people?** **Would you like to make money doing that?** - **APPLY NOW **_to join our team as a customer sales representative; - **NO EXPERIENCE NEEDED**_ - we provide free coaching for you to make as much money as you want! Willing to **learn these skills;** - Communication skills - People skills - Listening skills - Work ethic -...

  • Customer Service Representative

    2 days ago

    Leicester, United Kingdom Bestway Group Full time

    _**We are looking for people who want to further their career by joining our industry leading and award winning Bestway field sales team!**_ **About our Benefits**: - 3-week in depth and professional training programme - £23,878 per annum basic salary with the average employee on £25,000-£35,000+ OTE - Earn from 1st £ with an uncapped “sell more earn...

  • Customer Service Representative

    2 days ago

    Leicester, United Kingdom Hastings Direct Full time

    **Do you have fantastic people skills? Can you deliver a great customer experience? If yes, we have the perfect job for you in our vibrant Leicester office!** Job Title: Customer Service Representative Department: Customer Service Hours: You will work 37.5 hours a week. You'll be working between the hours of 08:00 - 19:00 Monday to Friday. Depending how...

  • Customer Service Representative

    1 week ago

    Leicester, United Kingdom Hastings Insurance Services Full time

    Customer Service RepresentativeAre you passionate about delivering exceptional customer experiences Are you confident in your communication skills both verbal and written Can you deliver an exceptional customer experience every timeIf so wed love to hear from you! Join our Customer Service team and be the first point of contact for our customers when they...

  • Sales and Customer Service Representative

    2 weeks ago

    Leicester, United Kingdom diligence marketing limited Full time

    **IMMEDIATE START - NO EXPERIENCE REQUIRED!!** Massive opportunity for those who want to change careers or have a new start for their career. As a Brand Ambassador, you would be representing some of worlds most innovative tech stat-ups. Your objective will be to deliver new customer face to face conversations and help build the new tech start ups. Being...

  • Customer Representative

    2 days ago

    Leicester, United Kingdom Nationwide Building Society Full time

    **Join the UK's largest building society network where your role directly impacts members' financial wellbeing and helps build stronger communities.** It is an important role within the branch, and we are the gateway to protecting and looking after our customers whilst working closely as a team. We need a Customer Representative for our branch in...