Social Media Community Controller

**Social Media Community Controller**

Bella Vou is a rapidly growing private cosmetic surgery hospital offering patients a truly exceptional experience at every stage of their treatment journey. Our Community Controller will be the voice of Bella Vou and first point of contact for potential leads.

They should be able to provide leads with fast yet personalised responses in order to build conversations and rapport. This person will portray Bella Vou’s online voice and their conversations will provide the best experience across all platforms, with the aim of increasing engagement and nurturing leads.

**Role Description**
- Actively managing audience engagement on Social media platforms and getting involved in relevant conversations with a view to increasing engagement
- Build relationships and rapport with customers, patients, audience and industry professionals
- Nurturing of leads in order to convert them to Marketing Qualified Leads (MQL’s)
- Responding to all enquiries and answering all questions in a timely manner
- Monitor, track and report on lead feedback and online reviews
- Coordinate with Marketing and Sales teams to ensure quality conversions
- Keep up to date with digital trends
- Interacting with the audience on a personal level
- Engaging on all our social platforms
- Engage and collaborate with other brands and creators
- Build relationships between our brand and the audience
- Continually build brand visibility where needed
- Build online relationships with influencers, advocates and past patients
- Incorporate knowledge about procedures, brand voice and long term strategies into communications
- Help to develop content that aligns with social strategies and brand audiences

**Daily activities**
- Reviewing and replying to all comments left on social media
- Replying to all Direct Messages across all social media channels to nurture leads with a view to converting them into future patients
- Interacting with the general community, interested leads and other creators/clinics/doctors/specialists in our field
- Encourage user debate to drive social engagement
- Social listening - monitor what’s being said about the Brand to mitigate any potential risks or jump on fast developing new trends
- Assist in social content creation and copywriting where possible
- Relay feedback to relevant members of the team
- Liaise with other members at all levels of the organisation to be aware of all marketing strategies, social strategies, product developments and procedure USP’s to ensure accuracy and brand consistency

**Requirements**:

- Systematic and well organised
- Excellent communicator
- Excellent verbal skills
- Excellent written skills
- Lead nurturing (sales) knowledge
- Passionate about building rapport
- Knowledge of marketing
- Detailed knowledge of social media channels (Facebook, Instagram, TikTok, YouTube)
- Proactive and energetic
- Creative with an eye for detail
- Analytical with an ability to know what is working and what is not
- Flexible and adaptable
- Empathetic and able to connect with leads at another level
- Flexible working hours allow for an overlap within the team shift patterns to engage with leads when they are most active online

**Job Types**: Full-time, Permanent

Pay: £20,000.00-£25,000.00 per year

Additional pay:

- Quarterly bonus

**Benefits**:

- Additional leave
- Company events
- Sick pay

Schedule:

- Monday to Friday

Application question(s):

- Can you reliably travel into the clinic on a daily basis, this role is not hybrid or remote?

**Experience**:

- Social media marketing: 3 years (preferred)
- social media: 3 years (preferred)

Work Location: In person

Reference ID: Social Media Community Manager