Customer Service Advisor

6 days ago


StokeonTrent, United Kingdom bet365 Full time

Who we are looking for

A positive, confident and enthusiastic Customer Service Advisor with the desire to help, guide and assist our customers with their account queries and complaints.

Sport and betting knowledge is not essential as our comprehensive training plan assists with your development, ensuring you reach your full potential to succeed in your bet365 career. There is an abundance of support to develop you as an Advisor, as we truly believe that staff development is key to your success whilst delivering excellent customer service.
Due to the busy sporting calendar all year round, this position is offered on a full time basis requiring a flexible approach to working hours between 07:00 and 23:00, working any five days from seven, including evenings and bank holidays.
In return, we offer a competitive salary, career progression, a generous bonus scheme and a wide range of other benefits. The starting salary for this position is £21,112 per annum increasing to £23,774 upon successful completion of training
This role is eligible for inclusion in the Company’s hybrid working policy where you will have the option to work up to three days from home.
Successful applicants will need to provide proof of eligibility to work in the UK.
- Preferred skills and experience- Passion for delivering exceptional customer service.- Good listening skills.- Excellent verbal and written communication skills.- Ability to multi-task.- Effective problem solving.- Attention to detail.- Experience in a customer facing role preferred but not essential.- Main Responsibilities- Providing a positive customer experience and first time resolution.- Liaising with internal departments in order to resolve our customers’ queries.-
- Using internal tools to assist and take ownership of your customer query.- Escalating queries where necessary.- Investigating issues thoroughly.- Promoting safer gambling.- Want to become part of the team?- The benefits of working with us
- Bonus Schemes- Recognition for your performance and hard work.- Company Pension- Preparing you for later life with a top pension.- Employee Assistance Programme- Supporting the wellbeing of you and your family.- Eye Care- In a digital world, we help take care of your vision.- Income Protection- Your income is protected, just in case.- Life Assurance- Peace of mind for your family in any eventuality.- Tax Free Childcare Scheme- A bit extra in your pocket to help with your little ones.- Life Events and Long Service- To celebrate your big occasions, dedication and hard work.



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