Customer Service Advisor

4 days ago


StokeonTrent, United Kingdom The Snow Group, Ltd. Full time

Customer Service Advisor Salary: 26k per annum The role of the Customer Service Advisor is to assist in all customer service functions for a customer before and after they purchase products. Customer Service includes troubleshooting complaints and issues, offering product suggestions, and responding to general queries. Responsibilities Answer incoming phone calls and emails from customers Make outgoing phone calls to customers with updates on their orders Investigate and resolve a range of complaints Log complaints on the system and mark to the relevant department Support customers arriving on site Organise the Service Engineers schedules and arrange customer visits Book courier services such as TNT Learn the technical knowledge of products Personal Specification Have good written and verbal communication Have excellent time‑keeping and punctuality Ability to problem‑solve Be approachable and helpful Have a good use of IT skills Working Hours Monday – Friday 08:00 – 16:30 with a 30‑minute unpaid break. Seniority level: Entry level Employment type: Full‑time Job function: Customer Service Industries: Administrative and Support Services #J-18808-Ljbffr



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