Customer Service Advisor
5 days ago
Customer Service Advisor Are you an experienced Customer Service professional with a background in manufacturing? Do you thrive in a fast‑paced environment and enjoy building strong relationships? We’re looking for a Customer Service Advisor to join our team and deliver exceptional support to customers before and after their purchase. This role involves handling complex product queries, managing schedules, and ensuring smooth communication between customers and internal teams. Job Details Salary: £26,000 per annum Hours: Monday – Friday, 08:00 – 16:30 (30‑minute unpaid break) Employment type: Full‑Time, Permanent Seniority level: Mid‑Senior level Industry: Administrative and Support Services Job function: Customer Service Key Responsibilities Answer incoming calls and emails from customers. Make outbound calls to provide order updates. Investigate and resolve complaints, ensuring timely solutions. Log issues and liaise with relevant departments. Welcome and assist customers on‑site. Organise Service Engineers schedules and arrange visits. Book courier services (e.g., TNT). Develop technical product knowledge to support customers effectively. Essential Requirements Customer Service experience within a manufacturing environment. Strong IT skills – fast typing, confident with Excel, Outlook, live sheets, and quick to learn new systems. Confident communicator on the phone. Ability to build positive rapport quickly with stakeholders at all levels. Comfortable learning a complex and varied product range. Personal Attributes Excellent written and verbal communication. Strong problem‑solving skills. Approachable, helpful, and professional. Reliable with excellent time management. Keywords Customer Service Assistant Manufacturing Customer Service Technical Support Order Management Complaint Resolution Scheduling Courier Booking Excel Outlook IT Skills Stakeholder Management Product Knowledge Full‑Time Permanent Office‑Based Career Development Please apply today or call our local Stoke branch to discuss this Customer Service Advisor role in more detail. #J-18808-Ljbffr
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Customer Service Advisor
1 week ago
Stoke-on-Trent, United Kingdom Pertemps Stoke Full time**Customer Service Advisor** Pertemps Stoke are delighted to be recruiting for motivated Customer Service Advisors for our prestigious client based in Stoke on Trent. Firmly established as one of the nation's favourite manufacturers and suppliers of composite doors, an exciting opportunityhas arisen for experienced customer service advisors to join an...
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Customer Service Advisor
1 week ago
Stoke-on-Trent, United Kingdom Pertemps Stoke Full time**Customer Service Advisor** Pertemps Stoke are currently recruiting for a customer service advisor for our prestige client based in ST3. **Main duties of the Customer Service Advisor;**: - Liaising with all departments - Chasing/Progressing customer orders - Building and maintaining good relationships with customers - Use of in-house computer...
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Customer Service Advisor
2 weeks ago
Stoke-on-Trent, United Kingdom Matt Burton Associates Full time**Job description** MBA are currently recruiting for a Customer Service Advisor to join an exciting global organisation in Stoke-on-Trent. As a leading player in the insurance industry, our client puts their people at the heart of everything they do. They pride themselves on providing an exceptional service for their clients, as well as ensuring the...
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Customer Service Advisor
7 days ago
Stoke-on-Trent, United Kingdom Blue Arrow Full timeAre you looking for a new career and would like to showcase your outstanding Customer Service skills? If yes, they are looking to recruit a **Customer Service Advisor** to join their well-established team in Stoke on Trent on a **full-time permanent basis.** **_Please note the below role will be based on-site so you would need to live in Stoke or the...
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Customer Service Advisor
7 days ago
Stoke-on-Trent, United Kingdom Response Logistics Direct Response UK Ltd Full timeDue to ongoing expansion and a thirst for growth we are looking for customer service advisor for our site based in ST1. At Response Logistics we have a tech-focused approach for our purpose of moving freight efficiently throughout the UK & Ireland. We are looking for customer service advisors to ensure the communication of the final leg of our delivery...
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Customer Service Advisor
3 days ago
Stoke-on-Trent, United Kingdom The Snow Group, Ltd. Full timeCustomer Service Advisor Salary: 26k per annum The role of the Customer Service Advisor is to assist in all customer service functions for a customer before and after they purchase products. Customer Service includes troubleshooting complaints and issues, offering product suggestions, and responding to general queries. Responsibilities Answer incoming phone...
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Customer Service Advisor
23 hours ago
Stoke-on-Trent, United Kingdom Stirland Associates Full timeCustomer Service Advisor - Permanent Alternating shifts: Monday to Friday - 8am - 430pm and 1030am - 7pm with two Saturdays per month 9am - 5pm (Time of in the week) Shifts are set a minimum of 1 month in advance. Introduction of the company: Stirland Associates are recruiting on behalf of a one of the UK's leading independant national provider of home and...
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Hybrid Customer Service Advisor
3 days ago
Stoke-on-Trent, United Kingdom Pertemps Stoke Full time**Customer Service Advisor** Pertemps Stoke are recruiting an experienced customer service advisor to support our client based at Festival Park, ST1. This is a Hybrid role, so may be a possibility of home working for a couple of days a week once training is complete and skills allow. **As a Customer service advisor, your main duties will be**: - Ensuring...
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Customer Service Advisor
1 week ago
Stoke-on-Trent, United Kingdom Proactive Personnel Ltd Full time**Are you an experienced Customer Service Advisor? Are you looking for a well-established company where you can progress and build yourself a career? If so, click APPLY today.** **What's in it for you**: - £23,000 - £26,000 - Sociable working hours Monday - Friday 9:00 - 5:00 - Onsite parking - Working in a successful team **What you'll be doing**: -...
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Customer Service Advisors
2 weeks ago
Stoke-on-Trent, United Kingdom Huntress Full timeCustomer Service Advisors Needed Location: Stoke **Salary**: £22,000 to £25,000, with Regular Pay Reviews. Start: Monday 17th April. Due to our client's continued success they are now looking for a highly motivated and enthusiastic Customer Service Advisor to join their successful and rapidly growing sales team based in Stoke. With competitive salaries...