Customer Service Advisor
1 week ago
As a positive, confident and enthusiastic Customer Service Advisor you will have the desire to help, guide and assist our customers with their account queries and complaints.
Sport and betting knowledge is not essential as our comprehensive training plan assists with your development, ensuring you reach your full potential to succeed in your bet365 career. There is an abundance of support to develop you as an Advisor, as we trulybelieve that staff development is key to your success whilst delivering excellent customer service.
Due to the busy sporting calendar all year round, this position is offered on a full time basis requiring a flexible approach to working hours between 07:00 and 23:00, working any five days from seven, including evenings and bank holidays. In return, weoffer a competitive salary, career progression, a generous bonus scheme and a wide range of other benefits.
Successful applicants will need to provide proof of eligibility to work in the UK.
**Preferred Skills, Qualifications and Experience**:
- Passion for delivering exceptional customer service.
- Good listening skills.
- Excellent verbal and written communication skills.
- Ability to multi-task.
- Effective problem solving.
- Attention to detail.
- Experience in a customer facing role preferred but not essential.
**Main Responsibilities**:
- Providing a positive customer experience and first time resolution.
- Liaising with internal departments in order to resolve our customers’ queries.
- Using internal tools to assist and take ownership of your customer query.
- Escalating queries where necessary.
- Investigating issues thoroughly.
- Promoting safer gambling.
To apply, send your CV and Covering Letter, quoting the Job Reference Code CSA280422RD to Human Resources Department, Hillside (Shared Services 2018) Limited, bet365 House, Media Way, Stoke-on-Trent, England, ST1 5SZ or click on the link to apply.
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