Customer Service Representative

**We are on a mission to become the best flooring company in the world and inspire people to take care of their minds, body and space through education, innovation and quality products and services.**

We’re a business committed to building our customers' confidence in their DIY projects. We offer inspiration, advice, and practical guidance from both our experts and the wider community. As well as making sure we stay true to our core values which are to empower, educate, innovate and simplify.

**About the Company**

Floor Street was founded in 2019 by, who has vast experience in flooring and marketing. Tony also personally crafts the beautiful stair runners we’re known for, all by hand. After working nearly a decade in the industry, he reached a turning point, feeling that both customers and employees deserved better. That same day, he left his position and launched Floor Street. His goal was clear, to build the best flooring company in the world for both consumers and employees.

**Floor Street’s rapid growth since January 2019 is a testament to the team's dedication to our mission and ambition for excellence.**

Over the past five years, Floor Street has embarked on an incredible journey, growing from a humble startup in 2019 into a thriving enterprise. What began with a simple vision and determination has blossomed into a business with a heartfelt commitment to both profit and charity. This transformative period has seen our annual turnover grow to an impressive amount by the end of 2023. This growth not only underscores our financial success but also highlights our dedication to giving back to the community.

Beyond the balance sheet, the true measure of Floor Street’s success lies in its charitable efforts. One of our proudest achievements is our ongoing partnership with Stirchley Primary School, where we consistently provide support and resources to enhance educational experiences for local children. We are also proud sponsors of the Birmingham Women’s and Children’s Hospital, contributing annually to the well-being of the community’s most vulnerable members. Our commitment to giving back extends to regular support for local food banks and various community-focused initiatives. These efforts have enriched the lives of many and reinforced our reputation as a compassionate and socially responsible company.

Through our commitment to charitable initiatives, financial growth, and community involvement, Floor Street now sets its sights on an even more ambitious goal. Our vision for the future is to reach an annual turnover of £30 million by 2028, a goal underpinned by our dedication to both business success and the betterment of the communities we serve. Floor Street's journey from humble beginnings to a thriving enterprise highlights the impact that combining business acumen with heartfelt commitment can create a company that is kind to its employees and customers.

**Our HQ**

Our office is located in the heart of Birmingham, in the wonderful area of Stirchley, just a 10-minute walk from the Bournville train station. It has everything you need to collaborate, learn, and form great relationships.

Our office provides tea, coffee, milk (both dairy & plant-based), fruit, snacks, soft drinks, a stunning showroom, and some parking space. We have just approved plans for a new HQ ready for Jan 2025. The new HQ will feature private offices and meeting rooms, creative areas, a content studio, a podcast studio, a fully equipped gym and spa facilities with changings rooms and showers. There will also be a cafeteria offering fresh coffee, juices, and food daily. Additionally, we will have a private outdoor area for working and relaxing, along with plenty of secure and private parking.

**Vibes at Floor Street**

At Floor Street, we’re bringing together a team of exceptional individuals, each bringing their unique skills to our vibrant community. We strive to create a diverse and inclusive environment where everyone can be authentic, inspire each other, and receive the support they need.

Our commitment to you is to help you reach your highest potential. We provide the resources and support necessary for your professional growth and meaningful contributions. Our goal is to enable you to engage in work that is fulfilling and makes you proud. Together, we’ll thrive, grow, and achieve something truly meaningful.

**Our Culture**

As a young and evolving business, our culture is continuously growing and adapting. Expect a fast-paced, ambitious environment with high expectations. We believe a great team can achieve remarkable things, and we work hard to ensure you have everything you need to thrive and make a real impact.

We emphasise information sharing, communication, and building strong relationships. By leveraging data and customer insights, we constantly improve our methods and outcomes.

Our business goals are ambitious, and we’re just as passionate about how we achieve them as we are about th