Customer Service Representative

2 weeks ago

Birmingham, United Kingdom School Result Full time

Customer Service Representative – Full-Time | On-Site | Birmingham | Metro Bank (UK)OverviewMetro Bank is hiring a Customer Service Representative to join its Birmingham branch. This is a full-time, on-site role offering 37.5 hours per week across five days, including Saturdays. If you’re passionate about delivering exceptional customer experiences and want to work for a company that values inclusion, growth, and community impact, this is your opportunity to shine.About Metro BankMetro Bank is proud to be named a “Most Loved Workplace”. Our culture is built around putting people first—ensuring every colleague feels valued, respected, and empowered. We’re committed to building diverse teams and welcoming candidates from all backgrounds. As a community-focused bank, we aim to deliver outstanding service while making a positive difference in the lives of our customers.Role SummaryAs a Customer Service Representative, you’ll be the face of Metro Bank, interacting with customers and helping them access the products and services that best meet their needs. You’ll work as part of a collaborative team, support store objectives, and act as a brand ambassador in the local community.Key ResponsibilitiesProvide exceptional customer service and personalised product recommendationsHandle customer queries and transactions with professionalism and carePrioritise tasks based on changing customer demandSupport store goals and contribute to a positive team environmentStay up to date with regulatory and non-regulatory trainingPromote Metro Bank’s values and services within the communityRequired Skills & ExperienceAbility to build strong customer relationships in a fast-paced environmentExcellent attention to detail, even under pressureUnderstanding of risk and its implications for customers and the bankProficiency in Microsoft Office and general computer skillsExperience handling customer service queries in a structured environmentPrior banking or finance experience is helpful but not requiredWorking ArrangementsLocation: Birmingham (with occasional support at Solihull Store)Hours:Monday to Friday: 8:45am – 5:15pmSaturday: 8:15am – 4:30pmContract Type: Full-Time (37.5 hours/week)Compensation & BenefitsCompetitive salary with discretionary annual bonusSalary uplift upon completion of trainingGenerous holiday allowanceAttractive pension schemeHealthcare and life assuranceColleague discounts across various servicesExtensive training and career development opportunitiesWhy Join Metro Bank?Be part of a diverse and inclusive workplaceWork for a company that values community engagement and customer careAccess structured training and internal career progressionEnjoy a collaborative team culture and supportive leadershipMake a real impact in your local communityApplication ProcessMetro Bank encourages applications from all backgrounds. Even if you don’t meet every requirement, we’d love to hear from you. Click here to Apply now. Please note that applications may close early if we receive a high volume of interest. #J-18808-Ljbffr

  • Customer Service Representative

    3 days ago

    Birmingham, United Kingdom Pertemps Birmingham Commercial Full time

    **CUSTOMER SERVICE REPRESENTATIVE** **BIRMINGHAM** **£21k-£23k** **Permanent position** Customer Service Representative required for a fantastic Business Banking client based in Birmingham City Centre. This is a brilliant opportunity to join a successful and well-established Customer Service team in the Heart of the City. Reporting to the Call Centre...

  • Customer Service Representative

    14 hours ago

    Birmingham, United Kingdom Pertemps Network Group Full time

    **Job Description**: **CUSTOMER SERVICE REPRESENTATIVE - BIRMINGHAM** Customer Service Representative required for a fantastic Business Banking client based in Birmingham City Centre. This is a brilliant opportunity to join a successful and well-established Customer Service team in the Heart of the City. Reporting to the Call Centre Manager, you will be...

  • Customer Service Representative

    5 days ago

    Birmingham, United Kingdom Digiden Ltd Full time

    **Customer Service Representative** Our client DP Building Systems are a well-established distributor of cable management, cabling and electrical wholesale solutions who based out of Perry Barr, Birmingham. Due to continued growth and new contracts won, they are looking for an Customer Service Representative to join the busy and vibrant sales team. Their...

  • Customer Service Representative

    5 days ago

    Birmingham, United Kingdom Vision Glasgow Full time

    Seeking Ambitious and Driven Team Players for Top Customer Service Representative Roles based in Birmingham! Are you a highly motivated and competitive individual who thrives on providing exceptional customer experiences? We are actively looking for dynamic team players to join our elite team as Customer Service Representatives. **About Us**: At Vision, we...

  • Customer Service Representative

    5 days ago

    Birmingham, United Kingdom Hertz Full time

    The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental...

  • Customer Service Representative

    1 week ago

    Birmingham, Birmingham, United Kingdom Hertz Full time £20,000 - £25,000 per year

    General Responsibilities Our mission is to be the world's preferred car rental company, driven by people who are passionate about delivering an exceptional service to our customers across the globe. It's as simple as that.We are currently looking for a Customer Service Representative. If you are a good team player who loves working in a fast-paced...

  • Customer Service Representative

    3 days ago

    Birmingham, United Kingdom Relay Group Limited Full time

    As a Customer Service Representative, you will be the first point of contact for our customers, providing outstanding support and assistance. You will handle inquiries, resolve issues, and ensure a positive experience for every customer interaction. **Duties**: - Provide exceptional customer service and support to customers via various face to face...

  • Customer Service Representative

    5 days ago

    Birmingham, United Kingdom Dankybit. Full time

    We are seeking a motivated and skilled Remote Customer Service Representative to provide exceptional customer service and support to our clients. As a Remote Customer Service Representative, you will be responsible for handling a range of inquiries, complaints, and issues in a timely and professional manner, working closely with our sales and operations...

  • Customer Service Representative

    2 weeks ago

    Birmingham, United Kingdom N V L T Y Full time

    **About us** Established since 2014, N V L T Y is a growing online based fashion brand with a growing social following of over 180,000 across social media platforms. We are looking for a part time Customer Service Representative. The shifts will be between the working hours of 9:00am to 7:00pm. Needed for **Monday, Wednesday & Thursday...

  • Customer Services Representative

    5 days ago

    Birmingham, United Kingdom Wood Innovations Ltd Full time

    About Us Our goal at Wood Innovations is to attract a progressive & forward-thinking team, and we have a strong focus on nurturing and developing our people in an environment that allows them to flourish and maximise their full potential. We recognise that our people are the pillars of the company and the personification of our company values. Our...