Customer Service Representative
7 days ago
Customer Service Representative – Full-Time | On-Site | Birmingham | Metro Bank (UK)OverviewMetro Bank is hiring a Customer Service Representative to join its Birmingham branch. This is a full-time, on-site role offering 37.5 hours per week across five days, including Saturdays. If you’re passionate about delivering exceptional customer experiences and want to work for a company that values inclusion, growth, and community impact, this is your opportunity to shine.About Metro BankMetro Bank is proud to be named a “Most Loved Workplace”. Our culture is built around putting people first—ensuring every colleague feels valued, respected, and empowered. We’re committed to building diverse teams and welcoming candidates from all backgrounds. As a community-focused bank, we aim to deliver outstanding service while making a positive difference in the lives of our customers.Role SummaryAs a Customer Service Representative, you’ll be the face of Metro Bank, interacting with customers and helping them access the products and services that best meet their needs. You’ll work as part of a collaborative team, support store objectives, and act as a brand ambassador in the local community.Key ResponsibilitiesProvide exceptional customer service and personalised product recommendationsHandle customer queries and transactions with professionalism and carePrioritise tasks based on changing customer demandSupport store goals and contribute to a positive team environmentStay up to date with regulatory and non-regulatory trainingPromote Metro Bank’s values and services within the communityRequired Skills & ExperienceAbility to build strong customer relationships in a fast-paced environmentExcellent attention to detail, even under pressureUnderstanding of risk and its implications for customers and the bankProficiency in Microsoft Office and general computer skillsExperience handling customer service queries in a structured environmentPrior banking or finance experience is helpful but not requiredWorking ArrangementsLocation: Birmingham (with occasional support at Solihull Store)Hours:Monday to Friday: 8:45am – 5:15pmSaturday: 8:15am – 4:30pmContract Type: Full-Time (37.5 hours/week)Compensation & BenefitsCompetitive salary with discretionary annual bonusSalary uplift upon completion of trainingGenerous holiday allowanceAttractive pension schemeHealthcare and life assuranceColleague discounts across various servicesExtensive training and career development opportunitiesWhy Join Metro Bank?Be part of a diverse and inclusive workplaceWork for a company that values community engagement and customer careAccess structured training and internal career progressionEnjoy a collaborative team culture and supportive leadershipMake a real impact in your local communityApplication ProcessMetro Bank encourages applications from all backgrounds. Even if you don’t meet every requirement, we’d love to hear from you. Click here to Apply now. Please note that applications may close early if we receive a high volume of interest. #J-18808-Ljbffr
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