Desktop Administrator

CCC is currently looking for an experienced Desktop Administrator. This role assists in the administration of corporate computer environments including definition, audit, and enforcement of system standards and configuration. It will include new hardware and software evaluation/implementation, hardware and software upgrades, systems monitoring, upgrade analysis, problem-solving, and software licensing.

**What You Will Be Doing**
- Strong organizational qualities and ability to manage the fast-paced demands of a Global staff base.
- Configuring and/or Reformatting computers (Windows, Mac).
- Troubleshooting, repairing, reinstalling defective hardware/software.
- Collaborate with other IT teams and regularly document processes and procedures.
- Research, recommend, and assist in the implementation of key technological and procedural decisions geared towards improving our employees' productivity and computing experience.
- Utilize extensive knowledge and experience to suggest ways to automate and/or improve corporate environment hardware and software deployment and upgrades.
- Represent the interests of IT in interactions with other departments within CCC for a variety of projects and day to day service requests.
- 3+ years of related experience in a Mid/Senior IT Help Desk position or Desktop Administrator role focusing on Microsoft environment: Active Directory, Windows 10, Microsoft Productivity Suite, O365 Exchange.
- Strong Experience with ticketing systems like ServiceNow, KACE, Remedy
- Strong experience with Single Sign-On and Multi-Factor solutions, Google Suite, SCCM, Citrix, VPN
- Solid experience working with Apple MacOS, experience with Jamf is a plus.
- Intermediate level knowledge and understanding of issues inherent to:

- Microsoft and non-Microsoft software (licensing, installation, features, and functionality)
- Dell hardware (Model and specifications, Imaging, remote administration)
- Peripheral hardware (network fundamentals, printers and scanners, external monitors)
- Audio visual equipment
- Intermediate level knowledge of Antivirus, Anti-Malware, Phishing, Spam, and other Security best practices
- Associate degree in Computer Science or equivalent work experience.
- CompTIA A+ certification, MCITP or other relevant IT/desktop technician certifications Preferred.
- Willingness to work autonomously but ask appropriate questions.
- Ability to effectively prioritize and handle the demands of multiple constituencies and exhibit strong organizational qualities in all aspects of work.

A pioneer in voluntary collective licensing, CCC (Copyright Clearance Center) helps organizations integrate, access and share information through licensing, content, software and professional services. A career at CCC means being part of something big—helping researchers accelerate knowledge to solve critical challenges—cure disease, restore the environment, feed the world the list goes on.

CCC is more than a company. It’s a community. We care about each other and about our clients. When you join us, you become part of an agile and dynamic organization strengthened by an increasingly diverse community. We strive to create advanced technology in a vibrant, innovative culture. Team members receive excellent benefits.

CCC has been named
- Top Workplace for Remote Work by Energage’s 2021 Culture Excellence Awards
- #13 in the Top 100 Women-led Businesses in Massachusetts
- One of the 2021 KMWorld 100 Companies that Matter in Knowledge Management
- Customer Service Department of the Year - Silver by Best in Biz Awards 2021

Here is what some of our employees have been recently saying about working at CCC:
“I'm required to be at the top of my game. I thrive when expectations are high and challenges are numerous, but I know I have the support I need.”

“We get the chance to work with people around the world, not only internally, but externally, building fantastic relationships and international experience.”

“I am able to work cross-functionally with very intelligent people to fulfill needs and opportunities of employees and customers. I know I make a difference daily.”

CCC is committed to a diverse, inclusive, equitable, and vibrant ecosystem that cultivates opportunity for our team and attracts talented people. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy, national origin, age, physical and/or mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and/or veteran status, and any other characteristic protected by applicable law. CCC understands that diversity and inclusion among our teammates is critical to our success as a global company.

If you need accommodation for any part of the employment process because of disability, please pho